RTA Litigation Claims Handler
RTA Litigation Claims Handler
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Job Description
About us
Everyone deserves access to justice. Thats why at DLG Legal Services weve made it our mission to make quality legal services affordable and accessible. We tackle everything from inheritance personal injury and property claims to contract and insurance disputes keeping our customers at the heart of everything we do. You can find more details about DLG Legal Services on our website.
A fantastic opportunity has become available within DLG Legal Services as an RTA Litigation Claims Handler. The role will be based at our Leeds Wharf office and can be offered as permanentor fixed term contract.
The Role:
Reporting to Dispute Resolution Team leader you will be handling a mixed caseload of Litigated and nonLitigated OIC and MOJ/Fast Track Claimant RTA cases from inception to conclusion.
What youll be doing:
Your responsibility will be ensuring clients are provided a high level of customer service and correct legal advice in accordance with our policies and procedures.
You will work to achieve personal and department wide targets whilst adhering to our service level agreements.
We will expect you to demonstrate a highly professional manner which reflects the brands image and customer ethos of DLG LS department and its values.
You will support the strategic development of the department and firm by developing high standards and increasing the clients positive experience through continuous improvement initiatives.
What We Are Looking For:
Previous OIC and Fast Track RTA claims handling experience with Personal injury within an insurance company or law firm environment is preferred.
Working knowledge of the OIC and MOJ Pre Action Protocol and Civil Procedure Rules for Low Value Personal Injury Claims is advantageous
Able to engage effectively with clients
Happy to work towards targets
Able to work well under pressure and maintain attention to detail
What well give you:
We wouldnt be where we are today without our people and the wide variety of perspectives and life experiences they bring. Thats why we offer excellent benefits to suit your lifestyle and a flexible working model combining the best parts of home and office working varying with the nature of your role. Core benefits include:
- 9 Private Pension
- 50 off home motor and pet insurance plus free travel insurance and Green Flag breakdown cover
- Additional optional Health and Dental insurance
- EV car scheme allows all colleagues to lease a brand new electric or plugin hybrid car in a tax efficient way.
- Generous holiday allowance
- Buy as you earn share scheme
- Employee discounts and cashback
- Plus many more
Ways of Working: Our hybrid model way of working offers a best of both worlds approach combining the best parts of home and officeworking offering flexibility for everyone. When youll be in the office depends on your role but most colleagues are in 2 days a week and well consider the flexible working options that work best for you. Read our flexible working approach here.
Life at Direct Line Group
Direct Line Group is an equal opportunity employer. We value diversity and were committed to making DLG a truly inclusive place to work.
We recognise and embrace that people work in different ways and well always adapt as much as possible so you have the best and most comfortable working environment that we can offer. We know youre more than a CV and the things that make you you can bring real potential to DLG.
If you need us to make any adjustments to our recruitment process speak to our recruitment team who will be happy to support you.
#LIHybrid #LIPK1
Employment Type
Full-Time
