Part-Time Customer Advocate
Part-Time Customer Advocate
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Job Description
Chapman Automotive Group is looking for dedicated enthusiastic and compassionate individuals to join our Business Development Center team! As a PartTime Customer Advocate you will support Chapmans mission of being the leading automotive group in Arizona and Nevada by delivering superior customer service and fostering positive relationships with our customers. The Customer Advocate plays a critical role in the customer experience and we expect the best. Preferred candidates are determined kind and helpful by nature and always strive for excellence. If this sounds like you we encourage you to apply!
What We Offer:
- Competitive compensation! $20 per hour plus monthly Quality Assurance bonuses following 90 days of employment
- Schedule Flexibility offering 1624 hours per week 68 hour shifts available on Monday Tuesday and Saturday!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Core Responsibilities:
- Facilitate communication between customers and dealership counterparts via email & phone.
- Assist customers with scheduling service appointments.
- Provide clear helpful communication to everyone you interact with.
- Multitask between speaking with customers and notating customer accounts.
Desired Qualifications and Experience:
- A minimum of 1 year of experience in a customer service role is required.
- Experience working in a highvolume inbound call center environment is preferred.
- Proficient with software and technology. Experience working with dual monitors is a plus.
- Exceptional verbal and written communication skills.
- Strong interpersonal skills demonstrating the ability to think from the customers perspective and show empathy.
- Team oriented with the ability to work independently when required.
- Fluent in written and verbal English. Bilingual is a STRONG plus!
- Must pass a preemployment background check and drug screening.
Hours and Work Environment:
This is a parttime INOFFICE position working in the Business Development Center at the Chapman Corporate Office located in Chandler AZ. The Business Development Center is open Monday Friday 7am to 5:30pm and 7:30am to 4pm on Saturdays. We are offering flexible parttime schedules; 1624 hours per week with 68hour shifts on Monday Tuesday and/or Saturday.
Training Requirements:
To help you be successful in this role there is a mandatory 2week training period that requires fulltime availability. The first week of training is Monday Friday 7:30am to 4:30 pm in a classroom setting. The second week of training involves job shadowing and hours can vary between 7am and 5:30pm Monday Friday. Upon completion of training parttime schedules will be assigned.
To Apply: If you think you would be a great fit please apply with your resume and we will review applications and reach out by phone text or email with next steps.
Employment Type
Part-Time
