Front Desk Agent
Front Desk Agent
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Salary Not Disclosed
1 Vacancy
Job Description
Location
Charlottesville Hotel
The Omni Charlottesville Hotel offers 208 beautifully appointed guestrooms and suites featuring panoramic views of the Blue Ridge Mountains along with a full service restaurant and 12000 square feet of meeting space. The Omni is located in the heart of downtown at the base of the downtown pedestrian mall. Our location offers a wide variety of local restaurants pubs entertainment venues or even just to take a scenic walk and enjoy the culture of Charlottesville. There are numerous local historic sites that have played a unique role in American history which include: Monticello the University of Virginia Ash LawnHighland Historic Court Square and Michie Tavern. Our Blue Ridge Parkway offers unmatched views and our very own downtown mall features daily entertainment at the four theaters which offer live music movies and theatrical performances.
Although we have a beautiful property and location our associates are what separate us from the rest of the hotels. Our culture provides an atmosphere that allows our associates to learn and grow in their professional development in a fun environment. We strongly encourage promotions from within our company and as a result our staff has a solid hospitality foundation. Our diverse staff comes from many different countries in the world and provides a fantastic atmosphere to develop both from a professional and personal level. Although we offer a complete benefit package for all of our fulltime associates all of our associates are provided the greatest benefit of all which is opportunity.
Job Description
Front Desk Agents are responsible for providing a fivestar welcome and departure experience to each guest as well as serving as ambassadors throughout the guests stay. Front Desk Agents make the first impression upon our guests by extending a warm welcome providing information about the hotel and local area and offering our full range of upscale hotel amenities and services to them.
This position requires flexibility to work different shifts. Pay rate is $18.00 per hour when working 1st or 2nd shifts and $19.00 when working the overnight shift.
Responsibilities
Process guest checkins and checkouts according to Omnis Moments of Service and Standard Operating Procedures
Set up accurate accounts for each guest checking in according to their preferences (room type payment etc.
Block rooms in the computer and follow through on designated requirements
Preregister designated guests and prepare key packets
Communicate pertinent guest information to designated departments/personnel (i.e. special requests amenity delivery)
Maintain confidentiality of all guests and hotel information
Employ attention to detail in order to ensure security of guest room access.
Understand and execute all Omni accounting standards ensuring accurate settlement of folios routing of charges and adjustments
Maintain guest history files on all guests
Accommodate room changes expediently
Document all guest requests complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
Monitor send and distribute guest faxes
Resolve discrepancies on the room status report with Housekeeping
Maintain complete knowledge at all times of all hotel features/services hours of operation room types numbers layout decor appointments and locations room rates special packages and promotions.
Qualifications
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests management and coworkers both in person and by telephone
Ability to accurately and efficiently input information into computer systems
Ability to work cohesively with coworkers both within and outside of your department
Ability to compute accurate mathematical calculations
Ability to think clearly quickly and make concise decisions
Ability to prioritize organize and follow up
Ability to work well under pressure dealing with many arrivals and departures within a short period of time
Previous hotel front desk experience is strongly preferred
Previous cashiering experience is preferred
Previous guest relations/customer service training is preferred
End of Job Description
Required Experience:
Unclear Seniority
Employment Type
Unclear
