Opentext Content Server
Opentext Content Server
Posted on :
19-04-2025
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1 Vacancy
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Job Description
Role: Application Support (OpenText Adobe Platform) Experience: Min. 8 Years overall with Min. of 5 Years OpenText Content Suite Implementation experience Key Responsibilities:Mandatory:* Experience on configuration of OpenText content suite products like classification configuration Admin configurations log configurations workspace configurations document template configuration etc is a must* Experience in APIs for integrations is a must* Experienced in providing L3 support for OpenText Content Server platform applications resolving complex technical issues and managing escalations from L2 support teams.* Monitor application performance and stability proactively identifying and addressing potential issues.* Perform root cause analysis for recurring problems and implement longterm solutions.* Collaborate with development infrastructure and business teams to ensure seamless application integration and performance.* Manage incident and problem tickets ensuring timely resolution and thorough documentation of the troubleshooting process.* Develop and maintain support documentation including knowledge base articles runbooks and technical guides.* Implement and maintain application configurations patches and upgrades.* Participate in oncall rotation to provide 24/7 support for critical applications.* Conduct training and mentoring sessions for L1 and L2 support teams.* Ensure compliance with ITIL standards and company policies including change management and incident management processes.* Proficiency in scripting and automation to enhance support processes and workflows.* Proven experience in managing escalations and providing L3 support.* Ability to work independently and as part of a team in a fastpaced environment.* Willingness to participate in oncall support rotation. Preferred Skills:* Knowledge of ITIL framework and best practices for IT service management.* Working knowledge in OpenText xECM connectors for Salesforce etc.* Experience with any other enterprise platforms and tools.* Familiarity with cloudbased solutions* Previous experience in a similar role within a large enterprise environment.
Employment Type
Full-Time
Key Skills
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