Pharmacy Operations Manager

Location:

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walkin clinics and a beloved loyalty program were caring and supporting our customers in new ways every day.
With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why this role is important

Location:

BaySt NE Calgary AB T3N2G1

At Shoppers Drug Mart were innovating health and wellness in Canada. From prescriptions to walkin clinics and a beloved loyalty program were caring and supporting our customers in new ways every day. With more than 1300 locally owned and operated stores from coast to coast the Shoppers Drug Mart network is more than a great place to shop its a great place to work. Were committed to building our talented team who champion collaboration kindness and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the AssociateOwners you will get experience unique to the retail industry while working for an awardwinning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work coworkers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are openminded responsive to change and up to the challenges provided in a fastpaced retail environment apply today.

Employment Type:

Full time

Hours of work:

37.5 hours per week

Type of Role:

Regular

Language of Work:

English

Salary Range:

$90k to $110k per annum

Benefits:

STIP health and dental benefits employee share ownership plan RRSP Paid time off (Vacation) parental leave top up program

Key Job Duties and Responsibilities:

Plan direct and evaluate daily central fill operations across two rotating shifts to ensure consistent productivity quality and compliance with regulatory standards.

Manage and assign duties to staff including Shift Captains and production team members ensuring appropriate coverage workload distribution and performance.

Develop and execute shift schedules and workforce plans that align with production forecasts customer demand and order volumes.

Analyze operational trends and internal performance data to determine service gaps and opportunities for improvement.

Coordinate with IT teams and vendors to resolve technical issues related to automation systems improving system uptime and order accuracy.

Determine the services offered by the central fill site and ensure optimal resource allocation to meet service level agreements with retail pharmacies.

Monitor and control departmental budgets authorize expenditures and identify costsaving opportunities through process optimization and efficiency projects.

Lead team development initiatives including coaching performance evaluations training and succession planning to improve employee engagement and retention.

Maintain compliance with Health Canada regulations and internal SOPs acting as Alternate Qualified Person in Charge (A/QPIC) as designated.

Source and liaise with vendors or internal suppliers as required to ensure availability of supplies pharmaceuticals and packaging materials.

Lead implementation of Lean or Six Sigmabased continuous improvement projects to reduce waste improve workflows and enhance overall operational efficiency.

Develop and maintain policies related to quality safety and compliance promoting a secure and inclusive work environment.

Evaluate and improve service delivery responding to escalations from retail customers and internal stakeholders.

Plan and execute employee engagement initiatives action feedback from engagement surveys and promote a collaborative team culture.

Collaborate with senior leadership on strategic initiatives reporting KPIs such as production output turnaround time accuracy and system uptime.

Facilitate effective crossfunctional communication across departments and shifts to ensure smooth operations and timely issue resolution.

Develop and implement sitelevel operational strategies and goals in alignment with broader organizational objectives.

Requirements

Bachelors degree in pharmacy engineering operations management or a related field is preferred

23 years of managerial or supervisory experience in a healthcare pharmaceutical central fill or manufacturing environment

Experience managing large teams across multiple shifts with strong people management coaching and engagement skills

Knowledge of central fill operations and pharmacy workflows is preferred

Must be eligible under Health Canada regulations to serve as an Alternate Qualified Person in Charge (A/QPIC) and have prior experience in that capacity

Familiarity with continuous improvement methodologies such as Lean or Six Sigma; Green Belt or Black Belt certification is a strong asset

Demonstrated ability to lead and influence crossfunctional teams and manage complex crossfunctional projects

Strong analytical and problemsolving skills with a focus on operational efficiency and issue resolution

Excellent written and verbal communication skills with the ability to foster collaboration across departments

Strong relationshipbuilding skills and ability to perform in a fastpaced regulated multiproject environment

Proficiency with central fill automation systems and Microsoft Office is considered an asset

Strong organizational and time management skills with flexibility to adjust work hours to meet operational needs

Leadership or management certification or willingness to obtain one is considered an asset

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Erika Martin

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.

Why work at Shoppers Drug Mart

Acting as consultants supporting internal customers and the AssociateOwners you will get experience unique to the retail industry while working for an awardwinning national brand. Benefit from a purchase discount program competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work coworkers customers and community.

How Youll Succeed:

At Shoppers Drug Mart Inc. we seek great people to continually strengthen our culture. We believe great people model our values are authentic build trust and make connections.

If that sounds like you and you are openminded responsive to change and up to the challenges provided in a fastpaced retail environment apply today.

Employment Type:

Type of Role:

Shoppers Drug Mart Inc. recognizes Canadas diversity as a source of national pride and strength. We have made it a priority to reflect our nations evolving diversity in the products we sell the people we hire and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday apply to this job via the Workday application.