Customer Success Engineer
Customer Success Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 112000 - 197500
1 Vacancy
Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
Adobe Managed Services is at the intersection of our customers the Adobe Commerce Cloud public cloud services application developers and operations. We build long term relationships with our customers from initial project definition and development all the way through live production to ensure highly available high performing and secure solutions.
This team covers the Americas and is part of a team that is dedicated to helping customers with Adobe Commerce worldwide. We are equally comfortable discussing technical details with engineers as well as communicating issues and strategy to senior business leaders of enterprise organizations.
What youll do
- You will be assigned as a dedicated technical contact for 5 to 7 enterprise customers using Adobe Commerce Cloud. These customers may be live or may be in development. For live customers youll be a trusted technical advisor to improve availability performance and security of customer environments. For customers in development youll work with the development team to make sure the environment is production ready on day 1.
- You will use your knowledge ecommerce technical architecture to help customers with production issues and synchronize the customers interaction with Adobe technical support requests and professional services are coordinated and appropriate resources are engaged.
- You will enable customers to apply our tools to achieve their business objectives by providing resources to answer customers questions identifying needs for account customization and working with the account management team to ensure customer success.
- You will share your knowledge and ideas with the global Managed Services team to enhance and grow our mutual success by enhancing internal processes technical architecture development automation improvements and consistency in global service delivery.
- Become your customers advocate within the greater Adobe organization. Representing them and their needs with respect to problem resolution product development and feedback.
- You will work independently with latitude on how to support your customers and you will have the support of knowledgeable technical people to help with complex issues.
What youll need
- Passion for customer service and experience and have proven past experience with customercentric roles and organizations
- Strong and proven track record of handling customer relationships and technical projects with an excellent work ethic and leadership skills
- Selfmotivated and passionate about exceeding customer expectations and an understanding of enterprise internet business models and online processes terminology concepts and strategies
- Excellent social presentation and communications skills both verbal and written
- Ability to work within an environment of constant change and excel in highstress situations be selfmanaged responsive and dedicated to customer success
- An ability to stay on track amid interrupts
- Bachelors degree in Business Management Information Systems Software Engineering or equivalent
Basic qualifications
- Experience with Enterprise Commerce software (Salesforce commercetools SAP Commerce Cloud Shopify) Experience in Adobe Commerce or Magento Open Source a strong plus
- Solid experience with AWS and Azure
- Solid understanding of the full stack including Linux cli Nginx mySQL and php.
- Understanding of observability tools such as New Relic.
- Experience with Redis JavaScript and CDN (CloudFront Akamai Fastly) services.
- Extraordinary technical support skills including triage solving and a deep technical curiosity
- Travel is limited but may be occasionally required. Some travel may be international.
- This position can be remote and based in the United States or Canada.
Highly regarded qualifications
- Masters degree or other advanced education
- Adobe Commerce certification
- Prior account management and/or project management experience in large complex organizations
- Knowledge of and experience with digital marketing technologies
- Prior experience with customer success in a SaaS or Managed Services Company
- Experience using digital marketing products and FSI vertical experience
- Experience with enterprise content management systems
- Consulting and/or technical training experience.
- Ability to communicate in Spanish
At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and shortterm incentives are in the form of sales commission plans. Nonsales roles starting salaries are expressed as base salary and shortterm incentives are in the form of the Annual Incentive Plan (AIP).
In addition certain roles may be eligible for longterm incentives in the form of a new hire equity award.
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and fair chance ordinances.Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.
Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.
Employment Type
Full-Time
