Customer Success Manager

About Us

CDK Global is a leading provider of cloudbased software to dealerships and Original Equipment Manufacturers (OEMs) across automotive and related industries. The Companys cloudbased software as a service (SaaS) platform enables dealerships to manage their endtoend business operations including the acquisition sale financing insuring repair and maintenance of vehicles. By automating and streamlining critical workflows the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Responsibilities & Essential functions

• Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDKs products and how best to utilize them for their individual needs and goals
• Maintains preestablished relationships with dealership management. Demonstrates expertise in CDK products establishing a reputation for being a trusted advisor.
• Assesses dealership risk factors identifies risk mitigation strategies to ensure continued success of CDK applications and new layered application opportunities
• Prepares client specific reports and presentations for the purposes of educating and driving growth in the clients organization
• Identifies opportunities creating a plan for addressing training needs for dealership staff.
• Partners with Sales to become a key asset in helping grow the CDK business with the client
• Successfully identifies and implements strategies for retaining at risk clients
• Develops a productive working relationship with Sr. CSMs; occasionally assists Sr. CSMs where needed.
• Seeks and listens to feedback. Demonstrates a positive outlook on work. Provides recognition to peers.
• Utilizes Totango to document valuedadded conversations & engagements with dealer partners

Qualifications

Minimum:

• Minimum 4 years of client services marketing or sales experience. B2B or outside sales or account management in a similar industry.
• Ability to travel up to 50
• Ability to work and influence across all levels of the dealership
• Knowledge of CDK applications and familiarity with automotive industry
• Indepth knowledge of variable dealership operations or in training dealer staff on software applications and process
• Experience with SalesForce
• High sense of urgency. Handles high stress interactions and situations and is able to deescalate appropriately using empathy
• Strong communication skills with peers as well as clients both oral as well as written. Ability to work as a team member with limited supervision
• Time management and completion of tasks to a definite deadline
• Ability to travel to client site

Preferred:

• Familiarity with CDKs org structure solutions implementation and service models
• SaaS experience preferred but not required
• Experience using a CX platform
• Some automotive knowledge (Areas of the dealership and Dealer workflows)

Education/Experience

Minimum:

• high school diploma

Preferred:

• BA/BS Preferred
• 3 years of retail automotive experience preferred

Compensation: $72000 $82000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors including but not limited to skills experience certifications and work location. The total compensation package for this position may also include annual performance bonus benefits and/or other applicable incentive compensation offer Medical dental and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK we believe inclusion and diversity are essential in inspiring meaningful connections to our people customers and communities. We are open curious and encourage different views so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race color creed ancestry national origin gender sexual orientation gender identity gender expression marital status creed or religion age disability (including pregnancy) results of genetic testing service in the military veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.