Operational Resilience Services Manager UK Lloyd27s
Operational Resilience Services Manager UK Lloyd27s
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Job Description
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Were looking for someone who has these abilities and skills:
Ability to quickly manage broad range of key complex topics and initiatives
Experience in Operational resilience / outsourcing including knowledge of UK regulatory requirements and within London market preferred
Excellent analytical and problemsolving skills with ability to assess complex issues identify root cause and to drive solutions to achieve optimal outcomes
A change agent who will challenge the status quo and constantly strive for improvement
Service focus with ability to simplify and innovate to enhance service both internally and externally
Ability to operate effectively at the highest levels of an organization and be perceived as a partner to our business leaders
Ability to understand and support assessment of risks both existing and emerging and to implement measures and controls to mitigate
Exceptional communication interpersonal and influencing skills
Network of relationships with internal and external stakeholders and peers
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see Resilience & Services Manager UK/Lloyds
London United Kingdom
The Operational Resilience & Services Manager is responsible for driving and overseeing a number of fundamental components of AXA UK & Lloyds business operations and services. Within this role you will be responsible for delivery of Operational resilience within the UK Third party management as well as effective operational support. This is an opportunity to work closely with AXA XLs Leadership team and shape the way we look at our regulatory stance within our COO function.
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What will your essential responsibilities include
The role is crucial in supporting UK &Lloyds to deliver its strategic and operational objectives. The role is broad and has three main components:
1. Operational Resilience and Outsourcing UK
Delivering Operational Resilience Roadmap and continuously improving UK operational resilience working closely with the global operational resilience team.
Management and coordination of the Important Business Services Impact Tolerances of Important Business Services Dependency Mapping documents Scenario Testing SelfAssessments and vulnerability removal.
Provide detailed oversight to UK Executive Committee Boards and regulators on operational resilience including annual selfassessment.
Embed an operational resilience culture by implementing the governance framework and process surrounding Important Business Services and by providing training and communications to the wider business.
Participate in Divisional Group & Market Operational Resilience activities and forums.
2. Outsourcing & ThirdParty Management
Drive Outsourcing Committee agenda ensuring all aspects of governance and escalation are delivered for the UK & Lloyds Business Unit
Coordinate activities and support required from UK relating to critical outsourcing arrangements
Overseeing UK operational aspects of Lloyds Insurance Company arrangements
Attend global committees relating to outsourcing arrangements and provide a link between the UK and Divisional governance frameworks.
Develop relationships with London Market vendors such as LIMOSS and Velonetic.
3. Operational Services support
Supporting and advising on procurement and vendor management during operational projects.
BAU support for third party engagement as UK SME on outsourcing and vendor management
Operational Governance and reporting oversight for UK & Lloyds COO
Other areas of support include:
Ensuring the delivering of operational and service priorities
Operations lead coordinating with Global Technology to provide oversight of Information Security KPIs and delivery of security and cyber initiatives that will impact the UK & Lloyds Business Unit. Liaison between IT Legal Internal Audit and the business to provide UK Executive Committee with support and oversight on UK impact.
Operational Effectiveness and Process Improvement including:
Ops & Tech Internal Audit Oversight of outstanding actions and liaison with IA and COO functions in order to determine their progress to resolution and report to appropriate committees. Work with the Functions that require more handson support to assist in instigating the necessary changes for process and control improvements
Lloyds Minimum Standards (LMS) Conduct detailed reviews of the annual Functions responses for the LMS controls owned by the COO: LMS04 LMS11
Servco (XLICSE) Management
Coordinate with XLCSSE (ServCo) management to oversee the ongoing KPI performance reporting working with XLCSSE (ServCo) management and the relevant functions to assist in driving performance improvements
Work with the Functions to determine the best mix of costs / skill sets and assist them in transitioning the cost base from UK to ESS Poland and ESS India where benefits exist
Board Exco and Reporting:
Provide high quality COOs reports for Executive Committees Risk Management Committee and Boards based upon the function reports received from COOs direct reports
Present the relevant COOs report to the oversight committees and deal with any actions raised
The role has exposure to multiple functions and senior leaders at local regional and global levels on matters of strategic importance requiring a high level of commercial and business acumen excellent stakeholder management and influencing skills.
The role reports to the Chief of Staff COO UK & Lloyds and is part of the Chief Operating Officers (COO) Office. The COO Office is responsible for the daytoday operations of the UK & Lloyds Market Region reporting to the Chief Executive Officer (CEO) UK & Lloyds market.
Required Experience:
Manager
Employment Type
Full-Time
