ERP Applications Engineer

Position Description:

The CGI Government Cloud Services Program (GCS) delivers and supports a proprietary Government Advantage ERP software suite and we are expanding our client base rapidly.

Our CGI Government Solutions group is seeking skilled ERP Applications Engineers that will work directly with multiple clients in this largescale globally supported outsourcing and premium maintenance program based in Lafayette LA. For this role CGI is looking for an individual with experience working on enterprisescale multitiered multiplatform integrated systems; excellent problemsolving skills; a good work ethic that takes full ownership of the teams workload; a shown history of driving teams to meet target dates and being very responsive to requests for assistance; and the ability to optimally work with other geographically distributed team members and other teams.

Your future duties and responsibilities:

How you make an impact

Applicants will be the ERP Applications Engineers for the Government Cloud Services (GCS) working in UNIX/LINUX environments this individual will provide daytoday support for assigned clients working on operations activities including problem resolution cycle support and configuration management related to the assigned operations. Candidate will be a member of a 24/7 site reliability engineering group that runs cycles for multiple clients on a nightly weekly and monthly basis. Other duties and responsibilities include: Run support and mentor operations team members to ensure that client activities are in scope and are completed according to standards contractual obligations and Service Level Agreements.

Automate recurring tasks procedures as per the SaaS standardizations.
Proactive Monitoring via the IP Automations.
Develop implement and maintain the SelfService use cases.
Lead staff to provide appropriate and crucial coverage and follow through for all client events and service requests including personnel scheduling maintain coverage needs at all times.
Oversight of the clients daytoday details including but not limited to batch processing Cycles maintenance windows change control processes database refresh planning Performance monitoring environment and application security.
Proactively identify issue by demonstrating and analyzing the trends using JIRA OAPM & IAP tools. Understand metrics such as Number of tickets Issues reported per client etc. to assess the team members workload.
Work with teams on coordination for all Production deployments that impact clients.
Work with datacenter personnel and across teams as needed to support their efforts on the clients behalf.
Address SLAbound technical incident reports or requests by the client.
Supervise the health and stability of the client environments proactively engaging the critical partners and remediating issues/incidents that may arise.
Manage clients backup processing and verify backups are optimally obtained to meet SLA requirements.
Address client requests for technical assistance such as file recovery user ID management or of special processes.
Support other technical teams by providing screen shots query executions or log files vital to resolve system or application issues.
Candidate must operate under the CGI corporate standard frameworks for client member and customer happiness. Applicants will also have the responsibility for all aspects of CGIs member performance evaluations reviews mentor and training or performance improvement actions as required to ensure that corporate policies are followed.

Required qualifications to be successful in this role:

3 to 5 years of experience with Unix MS SQL and scripting (C shell K shell bash etc.; Linux Oracle SQL Server and programming languages (Perl Visual Basic Cobol R Python etc. will be preferred!
1 years of experience in SFTP/FTP/HTTPS/HTTP and standard network concepts.
A practical problem solver strategic thinker and seek advice when needed.
Understand importance of adhering to contractual Service Level Agreements.
Strong interpersonal communication skills working across different teams and building trusted client relationships.
Take pride in your work and able to communicate technical issues verbally and written optimally to both technical and nontechnical team members and/or clients.
Strong written and oral communication skills. Ability to provide clear effective communication regarding technical issues and impact to client business.
Experience supervising teams and client facing roles.
Experience with Office Suite including Project and Visio
Exposure to Kubernetes/Rancher Exposure to JBOSS/WebSphere.
Experience with JIRA/Confluence and Office Suite. Familiarity of Cloud and Cloud Services:
Knowledge of related software and other automated job scheduling tools such as AutoSys Job Scheduler C etc.! Infrastructure or operations experience in a UNIX/LINUX/intel environment
Familiarity with a multitiered architecture and network connectivity.
Familiarity with hosting platforms such as WebSphere and JBoss
Familiarity with PMP and agile methodologies:

*CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to: skill set level; experience and training; and licensure and certifications. CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $53100 $156700.

At CGI we call our professionals members to reinforce that all who join our team are as owners empowered to participate in the challenges and rewards that come from building a worldclass company.

CGI s benefits include:
Competitive base salaries
Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollarfordollar contributions made by eligible employees up to a maximum for their job category.
401(k) Plan and Profit Participation for eligible members
Generous holidays vacation and sick leave plans
Comprehensive insurance plans that include among other benefits medical dental vision life disability outofcounty emergency coverage in all countries of employment.
Backup childcare Pet insurance a Member Assistance Program a 529 college savings program a personal financial management tool lifestyle management programs and more.


#LIKB5

Skills:

• HTTP
• Linux
• Oracle
• SQL
• Unix

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.