BellValet Attendant VOCO The Shelby Myrtle Beach

BELL/VALET

At The Shelby we dont just check people in and outwe craft unforgettable experiences. As a Valet & Bell Services Associate youll play a key role in creating memorable moments for our guests by ensuring that all guests are given a very warm welcome and treated like family during their stay. Your commitment to providing an elevated guest experience and attention to detail will keep everything running smoothly in line with hotel and brand standards. More than just a valet guy youll contribute to a seamless and comfortable guest experience turning ordinary stays into extraordinary memories through exceptional service and genuine connections.

ABOUT OUR COMPANY

Springboard Hospitality is a premier thirdparty hotel management company with a 30 year history transforming lifestyle hotels from the islands of Hawaii to the tip of Florida. Springboard team members are a diverse mix of independent innovators savvy storytellers adventureseekers tech entrepreneurs freethinkers and community leaders making waves across one of the most diverse portfolios in the industry.

At every level the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people properties & communities. From memorable moments at the front desk to thoughtful room touches to inspired onsite programming the Springboard team is committed to empowering the travelers journeyinviting them to experience the frequency of each hotels locale pushing authentic human connection exploration and discovery while also driving revenue.

Springboard values intentional culture and wholeheartedly believes in nurturing training and empowering the careers of the hospitality leaders of today and tomorrow encouraging them to travel and explore through Springboards awardwinning portfolio. From work life balance to career development Springboard values and invests in the greater team reflected in zero corporate turnover during the pandemic well positioned for continued growth through the future.

VOCO an IHG Hotel

VOCO IHGs fastestever global brand expansion embodies its Latin roots with the meaning to invite and call together reflecting a charming and approachable nature. Each VOCO destination celebrates its unique locale while maintaining a distinct and consistent style. Guests can enjoy a blend of local flair and personal touches combined with a relaxed unstuffy atmosphere that promises memorable experiences.

VOCO The Shelby Myrtle Beach blends modern elegance with coastal charm offering guests an unforgettable stay. Our boutique hotel promises personalized service stunning accommodations and a warm inviting atmosphere. Were not just a place to stay; were a destination that celebrates the unique spirit of Myrtle Beach.

Renovation to be completed by Spring 2025.

ABOUT THE ROLE

You will welcome and escort arriving and departing guests in a friendly courteous manner to and from their accommodations parking/retrieving guests vehicles as well as providing general information regarding the hotel and local attractions; maintain an even flow of guests luggage and belongings to and from guestrooms and providing storage of the luggage in a prompt and safe manner; provide personal service to guests for their business and concierge needs.

SCOPE OF WORK TEAM

• Reports to Front Office Manager

• Supports the Front Office Team and Guest Services

RESPONSIBILITIES

• Greet guests offer assistance with checkin/checkout deliver laundry and store luggage. Know the complete hotel facilities and layout in order to escort guests to and from their rooms explaining in the proper dialogue all inroom amenities emergency procedures and the general hotel facilities. Delivery of flowers packages gifts amenities messages and parcels as directed by the days priorities.

• Responsible valet parking service to guests following OLS/Springboard Hospitality transportation guidelines. Assist with the activities and fostering good relations with the car rental companies taxi services tour and travel companies limo services etc. to provide the maximum level of quality service.

• Provide information and recommend area restaurants theaters community events activities etc. to ensure optimum guest satisfaction.

• Polishing and monitoring all bell carts on a consistent basis and maintaining the work area in a clean and orderly manner. Handle the maintenance program of company vehicles cleaning schedule refueling and trip logs.

• Report and/or followup on any complaints problems a guest may experience in a timely and professional fashion to ensure a quality guest experience.

• Requires working knowledge of guest services and hotel services policies or operations. Working knowledge is generally learned onthejob. Use a clear concise Englishspeaking voice listen with empathy provide accurate information and document legibly all appropriate incident information

• Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger and collect accurate information.

• Perform tasks requiring bending stooping kneeling and walking significant distances between and within buildings on the property.

• Ability to stand walk and/or sit and continuously perform essential job functions for duration of shift.

• Hearing and visual ability to observe and detect signs of emergency situations.

• Ability to grasp lift and/or carry or otherwise move goods weighing a maximum of 100 lbs. Sufficient manual dexterity in hands.

• Ability to climb stairs and ladders at a rapid pace.

• Ability to perform duties within extreme temperature ranges.

• Hours Required: 8Hr Shift/Scheduled days and times may vary based on need

EXPERIENCE:

Prior Experience:

• 1 Previous Valet & Guest Services in hospitality or fast paced environment preferred.

IT Expertise:

• Knowledge of computer software (including Microsoft Office outlook)

Education:

• High School diploma or GED required.

Subject Expertise:

• Valid Drivers License and clean driving record Ability to operate manual transmission preferred

• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.

• Report any unusual occurrences and/or request to Supervisor.

• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.

• Must be service oriented with excellent customer service and sales skills

• Must be able to effectively communicate to guests management and coworkers and read write and understand the English language

• Must be energetic and outgoing

• Must possess excellent interpersonal and organizational skills

• Must be able to follow directions with attention to detail speed and accuracy

• Must be a team player with the ability to work under minimal supervision

• Must be able to multitask in a fastpaced work environment

• Must be able to understand and work with basic financial information and solve basic arithmetic problems

• Flexible and long hours sometimes required.

• Medium work Exerting up to 50 pounds of force occasionally and or 20 pounds of force frequently or constantly to lift carry push pull or otherwise move objects.

• Ability to stand for the entire shift.

• Must be effective at listening to understanding and clarifying concerns raised by employees and guests.

• Must be able to multitask and prioritize departmental functions to meet deadlines.

• Maximize efforts towards productivity identify problem areas and assist in implementing solutions.

• Ability to accurately count cash.

• Must be able to exercise confidentiality and discretion.

OTHER EXPECTATIONS:

• Abide by payroll policies procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.

• Demonstrate a working knowledge of all company safety and security procedures.

• Travel required: As needed for hotel familiarization content creation shoots and to meet with colleagues.

• Hours Required: Must primarily work during Springboard Hospitality business hours while understanding that the hotel business functions 24/7. Weekends and holidays will be required.

Benefits:

Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:

Full Time Benefits

• Competitive Base Salary

• Vacation

• Medical Dental Vision Life Pet Insurance

• 401K

• Costco Membership

• Bereavement Leave

• Management Contract Referral Program

• Education Assistance

Additional Per Position

• Employee Rates at all of Springboard Hospitalitys 35 Hotels

• Associate of the Month/Quarter & Companywide Associate of the Year Programs

• Associate Referral Bonus Program

Springboard Hospitality Core Values:

• CONNECTED. We are plugged into people technology and the cutting edge of culture.

• INDEPENDENT. We are freethinkers who embrace diversity and advocate for innovation.

• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working handinhand.

• PERSONALIZED. We are devoted to authentic human connection personalizing our approach to the guests and owners that we serve.

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race color sex (including pregnancy childbirth breastfeeding and medical conditions related to pregnancy childbirth or breastfeeding) gender religious creed (including religious dress and grooming practices) marital status domestic partner status age national origin or ancestry physical or mental disability medical condition genetic information and characteristics sexual orientation gender identity or expression military or veteran status or any other basis protected under federal state or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.