FCMB Claims Customer Service Advocate II 1000 AM - 700 PM
FCMB Claims Customer Service Advocate II 1000 AM - 700 PM
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Job Description
Summary
We are currently hiring for a Claims Customer Service Advocate II to join BlueCross BlueShield of South Carolina. You will be responsible for or responding to routine correspondence and telephone inquiries pertaining to claims or appeals. Identifying incorrectly processed claims and completes adjustments and related reprocessing actions.Why should you join the BlueCross BlueShield of South Carolina family of companies Other companies come and go but for more than seven decades weve been part of the national landscape with our roots firmly embedded in the South Carolina community. We are the largest insurance company in South Carolina and much more. We are one of the nations leading administrators of government contracts. We operate one of the most sophisticated data processing centers in the Southeast. We also have a diverse family of subsidiary companies that allows us to build on a variety of business strengths. We deliver outstanding service to our customers. If you are dedicated to the same philosophy consider joining our team!
Here is your opportunity to join a dynamic team at a diverse company with secure community roots and an innovative future.
Description
Position Purpose:
This role directly helps our customers in a timely prompt and accurate way to answer some of their most worrisome health care questions and claims concerns. This job can be complex and may require research as well as the ability to feel comfortable going offscript to ensure our customers questions are answered correctly the first time.
Government Clearance:
This position requires the ability to obtain a security clearance which requires applicants to be a U.S. Citizen.
SCA Benefit Requirements:
BlueCross BlueShield of South Carolina and its subsidiary companies have contracts with the federal government subject to the Service Contract Act SCA. Under the McNamaraOHara Service Contract Act (SCA) employees cannot opt out of health benefits. Employees will receive supplemental pay until they are enrolled in health benefits 28 days after the hire date.
Logistics:
This position is fulltime 40 hours/week) MondayFriday in a typical office environment. Employees are required to work an 8 hour shift during the hours of 10:00am to 7:00pm. It may be necessary given the business need to work occasional overtime. This position is located at 200 Nort Dozier Boulevard Florence SC 29501.
What Youll Do:
- Researches and responds to telephone inquiries according to desk procedures ensuring that contract standards and objectives for timeliness productivity and quality are met.
- Research and respond to written inquiries and identify incorrectly processed claims and completes the adjustment and/or reprocessing action according to department guidelines.
- This may include initiating documenting and processing the request to completion. Initiate recoupments as necessary.
- Identifies complaints and inquiries of a complexity level that cannot be resolved following desk procedures and guidelines and refers these to a lead or manager for resolution.
- Identifies and reports potential fraud and abuse situations.
- Completes projects and/or assignments related to claims processing and customer service functions in the department.
To Qualify for This Position Youll Need:
- High School Diploma or equivalent
- Good verbal and written communication skills.
- Strong customer service skills.
- Good spelling punctuation and grammar skills.
- Basic business math proficiency.
- Ability to handle confidential or sensitive information with
- Microsoft Office.
What we prefer you have:
- 2 years of customer service experience OR 1 year of claims or appeals processing experience and 1 year of customer service experience OR Bachelors Degree in lieu of work experience.
Work Environment:
- Typical office environment.
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have access and opportunity to develop their skills advance their careers and contribute their unique abilities to the growth of our company.
Our comprehensive benefits package includes:
- 401(k) retirement savings plan with company match
- Fantastic health plans and free vision coverage
- Life insurance
- Paid annual leave the longer you work here the more you earn
- Nine paid holidays
- Onsite cafeterias and fitness centers in major locations
- Wellness programs and a healthy lifestyle premium discount
- Tuition assistance
- Service recognition
What to Expect Next:
After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with the most qualified candidate.
We participate in EVerify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Heresmore information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains Affirmative Action programs to promote employment opportunities for minorities females disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment please email or callext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a casebycase basis.
Employment Type
Full-Time
