Last Mile Coordinator
Last Mile Coordinator
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Job Description
Permanent
Job Description
Join us to create change and have an impact in homes around the world.
At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.
Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100 countries we listen to each other actively contribute and grow together.
All about the role:
The Last Mile Coordinator will play a key part in driving operational excellence and delivering successful business results. This position is responsible for the auditing of our Last Mile installation network and providing prompt resolution of issues encountered during an orders life cycle. The Last Mile Coordinator role will work closely with our Last Mile 3PL providers and internal stakeholders to ensure an effective operation of the delivery and install network.
What youll do:
Perform daily audits on Last Mile deliveries to their successful completion.
Utilize Last Mile digital tools for internal and customer communication.
Communicate with 3PL partners on order updates and resolution of open issues.
Reconciliation of past due EDC orders. Provide feedback to region managers.
Document claim detail: file claims with 3PL providers and report claim recovery.
Validation and approval of 3PL invoices. Ensure prompt invoicing and payment of services.
Provide adhoc delivery and install status reporting.
Manage integration health between order management and last mile operational systems.
Support cost saving projects that enhance operational flows.
Qualifications:
Bachelors degree preferred.
2 years of operational work experience with emphasis on home delivery and supply chain operations or other equivalent work experience.
Intermediate skill level with Microsoft Office. Experience managing and reporting KPI performance through data tools like Microsoft Excel and Power BI (or other visual insights program).
Demonstrate a successful track record of identifying and executing waste elimination through root cause analysis and collaborative problem solving.
Knowledge skills and abilities required:
Strong analytical ability and comfort working with disparate systems.
Aptitude for root cause identification and problem solving.
Demonstrated cross functional communication skills.
General knowledge of home delivery business concepts and their impact to business profitability.
Effective verbal and written communication skills.
Focused attention to detail.
Bias for motivated action; follows up on feedback to ensure positive outcomes.
Benefits highlights:
Hybrid work environment 60%work in office 40%work remote).
Discounts on our awardwinning Electrolux products and services.
Familyfriendly benefits.
Insurance policy plan.
Extensive learning opportunities and flexible career path.
Please be advised that we are unable to offer visa sponsorship for this position at this time.
Find more on:
Electrolux Group North America: Group Careers: Home Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.
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Required Experience:
IC
Employment Type
Full-Time
