Quality Feedback Officer - WFH opportunity
Quality Feedback Officer - WFH opportunity
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Job Description
Quality & Feedback Officer
- Proven experience in handling complaints or feedback in a customerfocused role preferably in aged care health or community services.
- Understand laws regulations and standards relevant to aged care and health including compliant management requirements.
- Relevant qualifications in health aged care social work or related field.
- Proficiency in the use of complaints management systems and software essential for effectively handling and resolving customer complaints. Attention to detail in documentation and tracking is also crucial.
- Availability to travel between sites if required.
The benefits are endless when you join BaptistCare
At BaptistCare we believe that our people are our greatest asset. Thats why were committed to providing a supportive inclusive and engaging workplace placing employee wellbeing right at the centre. Our peoplefirst approach has earned us awards for being an exceptional employer and were proud to support our dedicated teams to flourish and grow.
As an employee enjoy access to salary packaging which may increase your takehome pay novated leasing rewards and recognition programs to support your wellbeing employee referral program and retail discounts to name a few.
About Us
BaptistCare is a leading forpurpose Christianbased care organisation that supports thousands of people across more than 100 locations in NSW ACT and WA. From humble beginnings in 1944 BaptistCare has grown into one of the nations most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.
Have more questions For a confidential discussion about career opportunities please email and one of our Talent Acquisition Partners will be in touch.
If you are ready to join BaptistCare and make a genuine difference in the lives of others we encourage you to apply as soon as possible. Please note that the closing date for applications may change without notice so do not delay in submitting your application.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
