Bilingual Customer Service Representative
Bilingual Customer Service Representative
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Job Description
Bilingual Customer Service Representative (Insurance)
We are currently seeking ten professionals to join a clientfacing role within the insurance industry. This opportunity offers the chance to make a meaningful difference during pivotal moments in peoples lives while working within a dynamic environment that values empathy communication and continuous learning. You will be part of a team supporting a wellestablished Group Benefits business line focused on delivering toptier service to members across Canada.
What is in it for you:
Hourly salary of $24.96/h.
6month contract with the potential for permanent employment.
Fulltime position: 37.50 hours per week.
Weekday schedule: Rotating shifts between 9 AM and 9 PM EST.
Hybrid work: 3 office days from Tuesday to Thursday.
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.
Training Details:
A 9week paid training program is required.
Training hours are Monday to Friday 9 AM 5 PM EST.
During this period candidates will be equipped with the tools and knowledge to transition to regular responsibilities.
Additional training in Dental coverage may be offered approximately 6 months after the start date.
Responsibilities:
Manage incoming calls (approximately 50 per day) and respond to inquiries related to group insurance plans with accuracy and professionalism.
Support both internal and external clients by resolving concerns processing requests and providing guidance on benefits and services.
Follow up on plan files and ensure timely communication while navigating between multiple internal systems.
Demonstrate a strong dedication to client satisfaction with a goal of exceeding expectations.
Maintain confidentiality while working from a secure distractionfree environment using a wired Ethernet connection.
Rotate work schedules weekly to accommodate clients across various time zones in Canada.
What you will need to succeed:
High school diploma required.
Postsecondary education (College or University) considered an asset.
1 year of experience in customer service preferably within insurance group benefits administrative or contact center settings.
Proficient in Microsoft Office Suite (Outlook Teams etc. and comfortable navigating between multiple applications.
Bilingual in English and French to support clients in both languages.
Excellent written and verbal communication skills.
Strong interpersonal skills.
Excellent problemsolving and decisionmaking abilities.
Ability to remain calm and professional in a fastpaced everchanging environment.
Eagerness to learn and stay current with new tools services and procedures.
High attention to detail with strong research skills and the ability to multitask across systems.
Motivation to achieve key performance targets and contribute positively to a collaborative team culture.
Why Recruit Action
Recruit Action (agency permit: APprovides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# MFCJP
Employment Type
Full Time
Key Skills
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