Control Tower Pre-Analyst
Control Tower Pre-Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The role of a PreAnalyst Control Tower is critical in ensuring effective communication between the customer and the company particularly in the context of product quality and service issues. Heres a breakdown of the key responsibilities and tasks associated with this position:
1. Voice of the Customer (VOC):
Utilizing various sources of customer feedback such as warranty information parts return data and service reports to understand customer experiences and concerns.
Actively listening to customer feedback to identify patterns trends and recurring issues.
2. Issue Identification and Triage:
Analyzing data to identify emerging issues and potential problems with products or services.
Prioritizing identified issues based on severity impact on customers and potential risks to the company.
Triaging issues promptly and efficiently to ensure they are addressed by the appropriate stakeholders.
3. Problem Statement Development:
Crafting detailed and comprehensive problem statements for identified issues including all relevant information gathered from customer feedback and data analysis.
Ensuring that the problem statement clearly defines the issue its impact on customers and any relevant context or background information.
4. Issue Resolution Support:
Collaborating with crossfunctional teams including product development engineering supplier and manufacturing quality and customer service to facilitate issue resolution.
Providing support and guidance to issue owners throughout the resolution process including assisting with problemsolving and decisionmaking as needed.
Monitoring the progress of issue resolution efforts and providing regular updates to stakeholders on the status of open issues.
5. Continuous Improvement:
Participating in regular meetings and discussions to review performance metrics identify opportunities for improvement and implement enhancements to the issue management process.
Proactively seeking feedback from stakeholders including customers and internal teams to identify areas for improvement and refine processes for capturing and addressing customer concerns.
Overall the PreAnalyst plays a crucial role in ensuring that customer issues are promptly identified thoroughly understood and effectively addressed ultimately contributing to improved product quality customer satisfaction and brand loyalty.Requirements:
Qualifications:Bachelors degree or higher in Engineering
5 years of experience in engineering manufacturing supplier operations or quality
Strong verbal and written communication skills are necessary for effectively conveying complex technical information problem statements and resolutions to stakeholders at all levels of the organization
Ability to collect and synthesize data into meaningful information indicates proficiency in data analysis which is crucial for identifying trends patterns and emerging issues from customer feedback and operational data
Excellent interpersonal skills are important for collaborating with crossfunctional teams communicating with customers and building effective working relationships with stakeholders
Strong organizational skills are required for managing multiple tasks prioritizing issues based on severity and impact and ensuring timely resolution
Problemsolving capabilities
Microsoft Office experienceIntermediate
Pre-Analyst plays a crucial role in ensuring that customer issues are promptly identified, thoroughly understood, and effectively addressed, ultimately contributing to improved product quality, customer satisfaction, and brand loyalty.
Education
Bachelor's degree or higher in Engineering
Employment Type
Full Time
