IT Systems Analyst

• Collaborate with internal stakeholders to understand business requirements and translate them into functional and technical specifications.
• Support the enhancement and maintenance of AMREF Flying Doctors portal ensuring usability performance and user satisfaction.
• Work with crossfunctional teams to define project scope objectives and deliverables.
• Assist in the design development testing deployment and documentation of new applications and digital tools.
• Support integration and data flow between different systems including Microsoft Dynamics CRM and Business Central. Familiarity in Integrating D365 CRM with external systems using APIs web services or thirdparty tools.
• Conduct gap analyses identify process inefficiencies and propose technologydriven solutions.
• Support change management system upgrades patches and migrations and enduser training as new systems or features are introduced.
• Maintain documentation including user guides training materials and system specifications.

Qualifications :

Education and Experience

• Bachelors degree in Information Technology Computer Science Information Systems Computer Engineering or a related field.
• Minimum of 7 years of experience in IT Business Analysis or a similar role.
• Experience with Microsoft Dynamics CRM and Business Central will be a significant advantage
• Handson experience with .net framework AngularJS with apps technology proven experience maintaining or enhancing web portals.
• Strong understanding of application development lifecycle and agile project management methodologies.
• Experience using analytics tools.

Desirable Skills

• Experience in Microsoft Dynamics 365 CRM development or similar platforms.
• Familiarity with Microsoft Dynamics 365 Business Central.
• Experience with data integration tools (e.g. Power Automate Azure Logic Apps) is a plus.
• Familiarity with DevOps practices such as CI/CD pipelines or version control (e.g. Git).
• Ability to work independently and in a teamoriented environment.

Competencies

• Maintain professionalism collaboration and team work
• Excellent communication and stakeholder engagement skills.
• Strong skills in data management and analytics
• Highly organized proactive and meeting deadlines.
• Ability to manage multiple priorities in a crosscultural environment.
• Detailoriented with a proactive approach to problemsolving
• Ability to maintain integrity and confidentiality data protection compliance
• A critical thinker with commercial environment awareness.

Work environment

• AMREF Flying Doctors works within a twentyfourhour work environment due to nature of its operation

Additional Information :

If you have the passion to contribute to the leading Aeromedical and Health solutions provider submit your application by Sunday 27 April 2025. Please visit AMREF Flying Doctors website at or Amref Health Africa website at to view job details and requirements

Duly note that AMREF Flying Doctors does not require applicants to pay any money at whatever stage of the recruitment and selection process and has not retained any agent in connection with recruitment. Although AMREF Flying Doctors may use different job boards from time to time to further spread its reach for applicants all open vacancies are published on our website under the Vacancies page and on our official social media pages. Kindly also note that official emails from AMREF Flying Doctors will arrive from a @ address.

AMREF Flying Doctors is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff to share this commitment. AMREF Flying Doctors is an equal opportunity employer and has a nonsmoking environment policy.