Customer Success Manager - West
Customer Success Manager - West
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Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Customer Success Manager on the West Coast. The Customer Success Manager (CSM) is a critical role in CyberArk to protect our most precious asset: our customers. The CSM works with midtolarge enterprise customers and is accountable for ensuring these customers adopt and realize the recurring value from all CyberArk products Perpetual or Subscription premise or cloud. You will work closely with Directors/Managers of Security Security Engineers Security Architects and DevOps teams to implement best in class Access and Identity products from CyberArk. The end results are increased customer satisfaction value retention and expansion of the CyberArk security footprint.
What you will do:
- Own the ultimate responsibility for the customers onboarding adoption and advocacy across a portfolio of customers.
- Work with the customer to build success plans establish critical goals to aid the customer in achieving their objectives.
- Design and execute on a value roadmap for your customers
- Establish regular cadence (Monthly Quarterly) with each assigned client review executive dashboards and program status.
- Cement yourself as a trusted advisor/strategic advisor with customers and drive continued value of our products and services.
- Partner with CyberArk Account Team (Account Manager SA Training and Enablement) to find opportunities for new usage of CyberArk across organizational functions.
- Act as the voice of the customer internally to advocate customers needs.
- Engage proactively with the customer at every step of the journey of the customer with CyberArk products.
- Continually measure and monitor Customer Health metrics and KPIs. Proactively identify issues and coordinate with CyberArk teams to proactively remediate issues as they are identified. Leverage internal tools including Gainsight to centrally archive customer activity and other key data points.
- Identify areas for improvement in the customer experience both in our product and processes.
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Qualifications :
- 5 years relevant work experience in customer success consulting postsales technical account management and similar roles
- Strong consulting and project management skills with proven results working as a trusted advisor to drive business value for customers including the ability to interact with client teams at various levels of technical and nontechnical depth
- Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired
- Experience with enterprise security products and/or offerings
- Strong knowledge of cloud architecture as well as onpremise IT landscape
- Solid understanding of IT security strategies
- Practical experience of enterprise Directory services (Active Directory LDAP Azure etc. including support and security operations
- Fundamental technological knowledge of networking environments
- Experience installing and supporting enterprise software on Windows and UNIX platforms
- Excellent in business and written and verbal communication skills able to simplify complex topics in a friendly and approachable manner for both executive and enduser audiences
- Up to 25 travel
Additional Information :
CyberArk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $90000 $125000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on jobrelated knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
