Senior Global Program Manager Growth Strategy
Senior Global Program Manager Growth Strategy
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1 Vacancy
Job Description
In this role you will serve as the central point of coordination for a global crossfunctional team of internal and external stakeholders. Your responsibilities will evolve and expand over time.
Initially you will be responsible for leading a largescale services and systems integration with a major retailers US Canadian and European operations. As the program owner you will be accountable for all facets of program planning and delivery and you will manage all internal and external stakeholder communications and expectations.
Upon successful completion of the programs endtoend implementation and its transition to live status across all geographies your responsibilities will shift to managing program strategy and operations. In this capacity you will manage and be accountable for program performance across all regions ensure consistent delivery of program SLAs and collaborate with internal and external stakeholders to identify and execute program optimization and growth initiatives.
In this highvisibility role you will be the retailers primary point of contact throughout the program lifecycle and you will collaborate closely with the internal PMO Marketing Customer Experience Supply Chain Finance Product and Engineering teams to implement and manage the program. To succeed in this role you will need exceptional program management expertise strong stakeholder management and communication skills and the ability to problem solve think strategically and make data driven decisions.
Whats great about this role
- You will have full ownership from inception to launch and beyond over your highvisibility program which is a strategic priority for the company
- Youll get handson experience collaborating with crossfunctional internal and external partners to design and deliver programs and innovations that matter to and make a real impact on millions of real people
- Youll immediately have autonomy be encouraged to gain a deep understanding of our business and bring your own ideas to the table.
- Your role and responsibility will evolve and expand over time ensuring continued professional development.
- With lots of variety in a fastpaced entrepreneurial environment you wont get bored.
What does the ideal candidate look like
- Exceptional program management and communication skills you are the most organized person you know and you ensure nothing ever falls through the cracks and there are never any unexpected surprises.
- Intellectually curious accountable and detailoriented youre passionate about asking questions you take ownership and you cant remember the last time someone had to check or correct your work.
- Strong problem solving skills youre spy willing to think outside the box and you always figure out how to overcome the big hairy challenge others give up on.
- Ambitious with a strong leadership track record youll go above and beyond to get results and you are able to motivate others to do the same.
- Team player who is willing to get their hands dirty you operate both at the strategic and tactical level no task is too small or too big.
Responsibilities:
Program Leadership and Strategy:
- Lead and manage systems and services integration across multiple regions from inception to completion ensuring alignment with organizational goals and business priorities.
- Develop comprehensive program roadmaps and schedules ensuring efficient resource allocation and ontime delivery.
- Define program objectives scope and key performance indicators (KPIs) in collaboration with stakeholders.
Stakeholder and CrossFunctional Team Management:
- Serve as the primary point of contact for all internal and external program stakeholders.
- Foster strong relationships with crossfunctional teams and external partners ensuring effective collaboration and communication throughout the program lifecycle.
- Manage and align the expectations of stakeholders ensuring clear communication on program status risks and dependencies.
Risk and Issue Management:
- Identify assess and mitigate risks and issues that could impact the successful delivery of the program.
- Proactively address challenges and develop solutions to ensure continuous progress and success.
- Escalate critical issues when necessary and provide guidance on resolving complex problems.
Performance Monitoring:
- Establish and track KPIs to monitor the programs progress and ensure alignment with defined goals and objectives.
- Ensure continuous tracking and reporting of program performance including cost schedule and quality metrics.
- Provide regular updates to senior management highlighting progress potential roadblocks and actionable insights.
Change Management and Transition Planning:
- Develop a change management plan to ensure a smooth transition as SquareTrade assumes responsibility for program operations
- Manage and support postintegration activities ensuring the teams adapt to the new processes and systems effectively
PostLaunch Program Management:
- Oversee and manage the daily operations of the program ensuring consistent adherence to partner SLAs minimizing customer escalations and successfully achieving all internal program KPIs.
- Continuously assess the programs performance and effectiveness providing strategic recommendations for process improvements and innovative solutions.
- Collaborate closely with the retail partner to identify additional opportunities for optimization and growth ensuring alignment with mutual business objectives.
Qualifications :
- A minimum of 810 years of program management experience with at least 4 years in a leadership role overseeing large complex programs
- Extensive experience managing and executing internal and external partner communications for all stakeholder levels
- Bachelors degree in Business Administration Project Management Engineering or a related field.
- Demonstrated success in leading and managing crossfunctional teams in the delivery of largescale integration projects.
- Strategic thinker with an analytical mindset and a proven track record of effective leadership problemsolving communication and stakeholder management skills.
Nice To Have:
- An MBA / Masters degree or certifications such as PMP (Project Management Professional) or PgMP (Program Management Professional) are a plus.
Additional Information :
At SquareTrade youll have access to:
- Medical dental and vision coverage with network optionality to support our dispersed workforce
- HSAs and FSAs
- Open access to mental health benefits including 1:1 therapy coaching sessions and digital resources
- $75 monthly allowance to support selfcare and wellbeing
- Up to 4 company match into 401(k)
- Supportive leave policies including paid parental grieving and loss and domestic violence protected leaves
- Paid Time Off
- Work flexibility
- Talent shares
- Tuition reimbursement
- Learning opportunities
- Hybrid work arrangements
- $80 monthly internet connectivity stipend
- Various corporate perks and discounts
(Colorado Only) Pursuant to applicable law SquareTrade estimates the possible base compensation for this role if hired in Colorado to be within the following range: $130K $170K
SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status or ability status.
Thank you for your interest in a career at SquareTrade. Throughout your job search please be mindful of recruitment fraud.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
