Customer Care Agent
Customer Care Agent
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Job Description
We are seeking a Customer Care Agent who is enthusiastic about providing exceptional customer service and thrives in a targetdriven environment. The ideal candidate should be an excellent communicator with a keen attention to detail and the ability to handle pressure well. While knowledge of Financial Services is advantageous it is not mandatory.
Responsibilities:
- Deliver outstanding service to customers by addressing enquiries and requests promptly and managing the delivery of customer correspondences within the agreed company framework timescale and deadlines
- Maintain accurate client records and comply with regulatory requirements on all matters
- Assist customers in making tailored changes to their policies as per their needs
- Adhere to processes and procedures for all servicerelated matters and escalate upwards as appropriate
- Contribute towards projects designed to improve the service offered by the business
- Handle the administration of organisational claims process
- Proactively identify and report trends in customer enquiries to help improve products and services
- Collaborate with crossfunctional teams to resolve complex customer issues and ensure customer satisfaction
- Participate in ongoing training and development programmes to enhance product knowledge and customer service skills
- Maintain a high level of confidentiality when handling sensitive customer information
- Achieve and exceed performance targets related to customer satisfaction call handling times and firstcall resolution rates
Qualifications :
Knowledge & Skills:
- Proven experience in a customer service role preferably in a financial services environment.
- Ability to manage stress and maintain performance in a targetdriven environment.
- Exceptional communication and listening skills with the ability to explain complex information clearly and concisely.
- High level of attention to detail and accuracy in data entry and recordkeeping.
- Prior knowledge or experience in Financial Services is a plus but not required.
- Proficiency in using customer relationship management (CRM) systems and Microsoft Office suite.
- Strong problemsolving skills and ability to think critically to resolve customer issues.
- Excellent time management skills and ability to prioritise tasks effectively.
- Flexibility to adapt to changing processes and procedures in a dynamic work environment.
- Ability to work collaboratively in a team whilst also being selfmotivated and able to work independently.
- Resilience and patience when dealing with challenging customer situations.
- Basic understanding of regulatory requirements in the financial services sector is desirable.
Additional Information :
If you are passionate about making a difference you thrive in a fast paced and entrepreneurial environment and you want to be a part of a high performing team we would love to hear from you.
INDHP
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
