Reservation Agent
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Handle enquiries for bookings vi phone during the shift communicate immediately and provide a reply or confirmation within a reasonable timeframe 24 hours) following hotel reservations policy.
- Answer all calls promptly within 3 rings using specified greeting for hotel in a courteous and efficient manner. Ensure that all relevant information is obtained.
- Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Assist in Front Office as required especially with guest check in and check out during peak periods of activity.
- Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.
Qualifications :
- Experience in a similar reservations environment alternatively customer service experience is required preferably in a Hotel environment.
- Strong knowledge of computer systems including Microsoft Office.
- Competent knowledge of OPERA Cloud preferred.
- Fluent orally & verbally in English with other languages well regarded.
- Experience providing prompt and efficient service including upselling advantages.
Additional Information :
Your team and working environment:
- Sofitel Shahd AlMadinah boasts a landmark location in the center of Madinah a short walk from the northern entrance of the AlMasjid anNabawi. The property features 469 keys including the most luxurious suite in Madinah two and threebedroom suites three dining outlets an executive lounge two meeting rooms and a fitness center with a gym stand out as a beacon of modern luxury and French savoirfaire blending the brands unique sense of joie de vivre with the very best of the local.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
