B2B Senior Travel Agent with German
B2B Senior Travel Agent with German
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position: Senior Travel Agent
Location: Berlin Germany (Hybrid work model with one day per week onsite)
Employment: Full-time
Compensation: Base salary
Key Responsibilities:
- Provide high-quality travel support via chat phone and email channels.
- Keep up to date with travel suppliers destinations and internal platforms to deliver precise assistance.
- Assess customer needs urgency and preferences promptly to suggest appropriate travel solutions.
- Accurately handle bookings for hotels flights car rentals and train journeys.
- Guide customers on using self-service options within the Navan system and its mobile application.
- Ensure responses meet agreed service level standards in a timely manner.
- Comply with company procedures and client-specific policies respecting global regulations.
- Report relevant feedback and insights to internal teams to aid in performance tracking and process refinement.
- Participate actively in team meetings covering products travel partners and industry developments.
- Stay informed about latest travel industry standards and best practices.
- Maintain consistent attendance complete required training and meet performance goals.
Candidate Qualifications:
- Native or fluent German speaker both written and spoken; proficient English (minimum B2 level).
- Prior experience in customer service roles preferably in travel and hotel sectors.
- At least one year of hands-on experience with GDS platforms such as Sabre Amadeus or Galileo is required.
- Results-oriented with a strong focus on performance metrics.
- Excellent communication skills for personalized verbal and written interactions.
- A cooperative team player who values collaboration and constructive feedback.
- Comfortable with digital tools including Gmail Zendesk Slack Salesforce and proprietary travel service platforms.
- Able to commit to the first 10 weeks of employment without taking leave (except weekends).
- Working hours from Monday to Friday 7 AM to 7 PM.
Advantages:
- Competitive compensation aligned with experience skills and performance.
- Work within a vibrant creative and supportive team environment.
- Access to professional development resources and tools.
- Comprehensive medical dental and vision insurance options.
- Paid parental and bereavement leave.
- Subsidized transport benefits.
- Mental health support and connectivity allowances.
- Additional employee perks.
Commitment to Diversity Inclusion and Equal Opportunity within B2B Travel
We welcome applicants from all backgrounds identities and experiences. Our recruitment is people-centred and we actively champion a fair inclusive process for everyone. Your lived experience and cultural understanding are assets we value.
Interested Please email your CV and a short cover message in English or German explaining why youre excited to help businesses travel smarter with .
Employment Type
Full Time
