Medical Staff Floor Manager Operations

Summary:

The ASPCA Animal Hospital (AAH) is designed to provide lifesaving care and relieve suffering for animal victims of cruelty and neglect who come to us through our internal partners: ASPCA Adoption Center Kitten Nursery Community Medicine and Community Engagement (CE) teams; and our external partners: NYPD and other NYC organizations. Additionally we provide subsidized care exclusively for animals whose owners are experiencing financial challenges and could not otherwise afford medical care for their pet.

The AAH Medical Staff Floor Manager Operations will be responsible for scheduling aroundtheclock staffing for a medical team of 32 Licensed Veterinary Technicians and 26 Animal Care Technicians. They will support AAH Management in all aspects of technician scheduling including producing and/or monitoring: weekly employee schedules; holidays; meetings; trainings; inhouse continuing education; dependability records and staffing data needs. The AAH Medical Staff Floor Manager Operations along with the entire AAH Management team will be responsible for establishing a safe and compassionate environment for our patients clients and team by fostering a positive and productive work environment in accordance with our organizational core values and our Theory of Change.

This is a fulltime exempt position based out of our 92nd Street office this candidate will need to be flexible as some early mornings evenings and weekends may be required.

The schedule for this position will be Mon Tues Fri Sat 9a7p.

Responsibilities:

Responsibilities include but are not limited to:

Operational and Managerial Support 50: Schedule Onboarding Data Special Projects Payroll

• Maintain employee schedule including weekly schedule rotating floater schedules and overtime needs; assigning holidays by seniority; receiving and approving time off requests; identifying appropriate staffing considering handling skills required based on current animal population; and documenting shift change.
• Approve payroll and track employee attendance in adherence to ASPCAs Dependability Policy recommending updates to scheduling and staffing protocols as warranted.
• Coordinate all administrative tasks associated with new hire onboarding through temporary work systems.
• Create onboarding and training schedules introducing new hires to the organization and appropriate department in collaboration with the AAH/ARC management team.
• Schedule training sessions for employees and determine appropriate coverage; track attendance and take meeting minutes when appropriate.
• Support AAH Managers with department presentations record keeping data tracking and special projects as needed.
• Oversee departmental administrative tasks such as cleaning checklists and contact lists.
• Perform other duties as assigned.

People Management 30 : Staffing Needs Safety Floor Management/Direct Animal Care

• Consistently provide high quality feedback to direct reports conduct quarterly one on ones with all directs to build strong relationships provide clear direction and encourage opportunities for development; including annual performance reviews (behavioral competency based) for nonunion employees and disciplinary action when necessary.
• Maintain adequate staffing levels at all times; assign and/or reassign appropriate responsibilities as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of call outs injuries increased volume etc.
• Ensure safety needs are met; incident reports completely and accurately filled out submitted to benefits legal and safety team; readily reporting workers compensation claims benefits Family and Medical Leave Act (FMLA) requests etc. to benefits team.
• Develop and implement sound simple policies and practices to improve AAH Standard Operating Procedures.
• Listen to and understand employee concerns encouraging employees to problem solve and create viable solutions.
• Assist staff on hospital floor with direct animal care 15 of work week.

Team Leadership20: Hiring Team Building Standard Operating Procedures

• Along with the Senior Director Veterinary Technicians interview and hire new employees ensuring they foster a positive and productive work environment where patient care client service and our mission are a priority.
• Build and maintain strongperforming teams; utilize training coaching and continuous feedback to drive performance and ensure the team members have what they need to be successful.
• Participate in ongoing coaching and training to ensure ASPCA policies core values behavioral competencies and Fear Free Guidelines are consistently followed; monitor employee effectiveness to ensure excellent quality of care for all patients.
• Coordinate and manage all aspects of overall schedule changes in conjunction with AAH management union representatives and human resources when necessary.
• Support team in appropriate and professional handling of any adverse client or patient events.
• Monitor and report any medical errors to AAH Vice President Medical Director and Senior Director Veterinary Technicians.
• Represent AAH in crossdepartmental meetings and projects as assigned.

Promotes and ensures the continual and consistent practice of organizational core values:

• Has Commitment and dedication to improving the lives of animals
• Demonstrates Ownership and feels responsible for outcomes
• Believes in Team that we are stronger together
• Seeks to Elevate others and reimagine what is possible
• Focuses on Impact specifically making change for animals

Qualifications:

• Comfortable working with and handling animals
• Familiarity in Excel Word and Power Point
• Ability to plan organize and effectively present ideas and concepts
• Willing to work additional hours when necessary
• Willing to be flexible with days off when necessary
• Selfstarter with the ability to work under minimum supervision

Additional Information:

We encourage a candidate who demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. This is a fulltime position. Weekends may be required. Position may require occasional flexibility.

Compensation and Benefits:

Starting pay for the successful applicant will depend on a variety of factors including but not limited to education training experience location business needs internal equity market demands or budgeted amount for the role. The target hiring range is for new hire offers only and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

For Salary roles: The target hiring range for this role is $annually.

For more information on our Benefit offerings clickhere.

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Qualifications: