Manager Supplier Customer Support
Manager Supplier Customer Support
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Job Description
The Manager Supplier Support will report to the Director Supplier Support . The Manager Supplier Support will lead a team that engages with our suppliers on a daily basis to provide a bestinclass experience through being a trusted advisor and providing education on regulations and how to submit quality data. This team plays a key role in our overall service delivery to our customers in Assents Professional Services department. The Manager Supplier Support will work closely with the senior management in Supplier Support to develop their teams email communication skills and onphone skills to help them navigate complex supplier scenarios.
Key Requirements and Responsibilities
- Manage the daytoday operations of a Supplier Support team. This includes but is not limited to:
- Track and report on important business KPIs; look at trends analyze the data and provide insights into the teams data
- Capacity planning; organize prioritize manage workload requirements and allocate resources to effectively accomplish the work
- Provide effective performance management through feedback employee recognition rewards and progression plans for top talent
- Encourage innovation and improve the efficiency of business processes and procedures to enhance quality efficiency and productivity
- Facilitate weekly team meetings and engage in biweekly 1:1s with team members as required;
- Be an escalation point for any supplier/client tickets conduct indepth investigations for deeper levels of understanding after escalations from clients and suppliers;
- Create new work instructions and continuously update existing work instructions/processes
- Recruit mentor and develop a highperforming team that promotes a worldclass supplier experience;
- Promote and maintain a congenial productive collaborative and serviceoriented work culture in the Supplier Support team;
- Actively engage with all teams within Professional Services to address any crossteam training gaps or provide further knowledge of Supplier Support processes;
- Facilitate the assessment of the teams knowledge skill and ability for accomplishing tasks and projects;
- Create and provide training to the team/new members of the team wherever there are training gaps;
- Establish measure and report on the best tools practices and processes for highly productive engagement with our customers suppliers;
- Keep up with regulatory updates to best support our clients suppliers;
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
Qualifications :
Your Knowledge Skills and Abilities
We strongly value your talent energy and passion. It will also be valuable to Assent if you have the following qualifications:
- Excellent verbal and written communication skills primarily in English however proficiency in additional languages is required for certain supplier groups;
- Bachelors Degree/Higher Diploma from a recognized learning institution;
- 4 years of related work experience in a related role or industry;
- Mentorship skills ability to successfully transfer knowledge and skills to developing team members;
- Passionate interest in supporting the development of others and the ability to provide feedback and guidance;
- Computer proficiency using MS Office Suite and Google Applications able to leverage functions and tools across the board to promote team cohesion and efficiency/productivity;
- Excellent interpersonal negotiation and influencing skills able to establish great crossfunctional relationships in a collaborative environment with a diverse group of stakeholders; demonstrates a high level of professionalism
- You are highly adaptable and flexible and thrive in a fastpaced dynamic business environment;
- You are naturally curious about technology or how things work;
- You are a critical thinker and can suggest implement and support efficient and effective operations;
- You are diligent and detailoriented you pay high attention to detail and you doublecheck everything;
- You have grit you are conscientious will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
- You consider yourself a lifelong learner you have an insatiable thirst for knowledge are always striving to selfimprove and are coachable;
Additional Information :
Life at Assent
Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.
Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
