Field Service Engineer
Field Service Engineer
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Job Description
The Field Service Engineer is responsible for verifying proper functioning shipping and receiving quality
control and writing test files for instrumentation. This position requires travelling on short notice and
providing exceptional technical support to customers including installation troubleshooting testing and
repairing issues with hardware software or reagents.
Essential Duties & Responsibilities
1. Receive QC and prepare instruments for shipment
2. Verify proper functioning of instruments
3. Verify proper functioning of test kit systems on instruments
4. Write test files using different software systems
5. Provide technical assistance to customers for hardware software and reagents via
telephone and inperson communication
6. Recognize and communicate product issues complaints improvements and resolutions
7. Document call contacts and assist with technical training of customers
8. Install diagnostics instruments into customer laboratories
9. Test reagents in customer laboratories on new and existing diagnostics instrumentation
10. Train customers
11. Provide onsite troubleshooting repair and preventative maintenance
12. Assist customers with meeting their regulatory and verification requirements
13. Present product & technical information
Scope of Authority
Service and repair software and instrumentation.
NonEssential Duties & Responsibilities
1. Maintain cleanliness of laboratory and equipment as needed
2. Assist with kit assembly when needed
Qualifications :
Education/Experience
Bachelor of Science degree in Engineering or a related field and at least
3 years previous work experience in a similar engineering position or an equivalent combination
of education and experience
Previous experience working with customers and working remotely
Previous diagnostic instrumentation experience preferred
Computer Skills
Proficient in Microsoft Word Excel and Outlook
Test Designer
Internet Explorer Chrome or Firefox
Must be willing and able to learn other software programs as needed
Knowledge Skills and Other Abilities
1. General Laboratory knowledge (use of equipment; pipetting; personal safety; general lab
practices)
2. Technical knowledge of Immunochemistry & ELISA testing
3. Knowledge of FDA Quality System Regulations (cGMP) and International Standards (ISO)
pertaining to medical devices
4. Ability to communicate technical information and problems with customers and coworkers
5. Ability to learn new & existing instrumentation and software technology
6. Maintain systems for tracking proper functioning of tests and equipment software versions and
test file versions
7. Ability to manually run tests
8. Diplomacy and tact in resolving issues with coworkers and customers specifically lab
technicians and department managers
9. Ability to travel on short notice for periods of up to one week
10. Must be able to coordinate own travel arrangement when traveling to customer sites
11. Evaluate software and determine causes of malfunctions
12. General technical and customer assistance
13. Record data make computations analyze results and write reports
14. Calibrate test equipment and determine causes of equipment malfunctions
Certificate and Licenses
Must maintain a valid drivers license with a satisfactory driving record
Reasoning Ability
Ability to solve practical problems and deal with a variety of concrete variables in situations where only
limited standardization exists. Ability to interpret a variety of instructions furnished in written oral
diagram or schedule form.
Math Ability
Ability to work with mathematical concepts such as probability and statistical inference apply concepts
such as fractions percentages ratios and proportions to practical situations. May needs to apply
advances mathematical concepts such as exponents logarithms quadratic equations and
permutations. Must be able to determine test reliability and validity analysis of variance and
correlation techniques.
Language Ability
Must have the ability to perform all of the following in English:
Ability to read and interpret documents such as safety rules operation and maintenance
instructions and procedure manuals
Ability to write reports and business correspondence
Must be able to effectively present technical information and respond to questions from
customers and other employees of the organization
Equipment
General Laboratory Equipment (pipettes scientific balances volumetric glassware etc.
Incubators shakers spectrophotometer data loggers laboratory freezers and refrigerators
Gold Standard Diagnostics proprietary equipment
Computers printers and faxes
Physical Demands & Work Environment
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee will regularly be required to stand for long periods
of time; sit; walk; use hands; reach with hands and arms; talk; hear; and smell. The employee is
occasionally required to stoop kneel crouch or crawl and may be required to lift up to 50lbs. Specific
vision abilities required by this job included close vision distance vision peripheral vision depth
perception and ability to adjust focus as well as see color.
In this position the employee will be required to work in a team environment where the noise level is
usually moderate. The employee is frequently exposed to work near moving mechanical parts blood
borne pathogens and human serum. The employee is occasionally exposed to extreme cold (nonweather).
The employee will be required to handle human specimens (whole blood serum plasma
urine etc. and may be exposed to toxic or caustic chemicals.
Additional Information :
Compensation:
- Salary Range: $65k$85k
What we offer:
- Excellent full time benefits including comprehensive medical coverage dental and vision options
- Life and disability insurance
- 401(k) with company match
- Paid vacation and holidays
Eurofins USA In Vitro Diagnostics Solutions is a Disabled and Veteran Equal Employment Opportunity employer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
