AI Tutor Sr Program Manager Amazon Rufus
AI Tutor Sr Program Manager Amazon Rufus
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 114500 - 189300
Vacancy
1 Vacancy
Posted on :
18-04-2025
Job Description
Amazon is seeking a Program Manager for a new team of AI Tutors. This role will bring structure speed and scale to our efforts to deliver a seamless and delightful AIassisted shopping experience to customers worldwide.
We are looking for candidates who are passionate about the intersection of language and technology and are keen to support the training of Large Language Models. This role will be responsible for overseeing a program that delivers highjudgment evaluations and labeling data to Product and Science teams in order to improve the fluency of our Shopping AI model. This Program Manager must be exceptionally detailoriented comfortable with tight deadlines and have a track record of exhibiting high judgment in ambiguous environments.
This role requires strong written and oral communication skills exceptional interpersonal skills deep curiosity about how things work and a passion for serving customers. You must enjoy contextswitching and multitasking while partnering at all levels of the organization. This is an opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings.
Key job responsibilities
* Develop and oversee training programs to onboard new tutors and continually upskill the team.
* Foster an engaging motivating and collaborative work environment for a distributed team of tutors.
* Initiate and facilitate major project kickoffs and support handoff from product and science teams to editorial teams.
* Manage multiple projects and programs concurrently identifying efficiencies prioritizing and pushing back when necessary.
* Establish processes tracking and reporting mechanisms to streamline and simplify delivery of highpriority LLM training data.
* Analyze root causes identify error patterns and propose solutions to enhance the quality of labeling tasks and their outputs.
* Produce clear compelling and wellstructured written communications such as email updates program reviews and other artifacts.
* Hold a high bar for editorial quality including guidance on tone style and grammar across varied workflows.
A day in the life
You will oversee a team of AI tutors responsible for evaluating and annotating data for use in training Amazons Shopping LLM. You will partner closely with Product Science and Engineering teams who are invested in creating solutions that make it easier faster and more intuitive for our noncoding workforce to iterate and improve Rufus for customers. You will be part of an Editorial team which includes creative product and program managers writers editors and language engineers. This is a startup culture: We move fast have ambitious goals adapt quickly and learn along the way.
About the team
This is an opportunity to join the highperforming team behind Amazons generative AIpowered shopping assistant. Rufus makes it easy for customers to find and discover the best products to meet their unique needs by helping with product research providing comparisons and recommendations answering specific product questions and more.
5 years of working cross functionally with tech and nontech teams experience
5 years of team management experience
5 years of cross functional project delivery experience
5 years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
Experience managing analyzing and communicating results to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $189300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
We are looking for candidates who are passionate about the intersection of language and technology and are keen to support the training of Large Language Models. This role will be responsible for overseeing a program that delivers highjudgment evaluations and labeling data to Product and Science teams in order to improve the fluency of our Shopping AI model. This Program Manager must be exceptionally detailoriented comfortable with tight deadlines and have a track record of exhibiting high judgment in ambiguous environments.
This role requires strong written and oral communication skills exceptional interpersonal skills deep curiosity about how things work and a passion for serving customers. You must enjoy contextswitching and multitasking while partnering at all levels of the organization. This is an opportunity to gain valuable experience in the growing field of artificial intelligence and its application in diverse business settings.
Key job responsibilities
* Develop and oversee training programs to onboard new tutors and continually upskill the team.
* Foster an engaging motivating and collaborative work environment for a distributed team of tutors.
* Initiate and facilitate major project kickoffs and support handoff from product and science teams to editorial teams.
* Manage multiple projects and programs concurrently identifying efficiencies prioritizing and pushing back when necessary.
* Establish processes tracking and reporting mechanisms to streamline and simplify delivery of highpriority LLM training data.
* Analyze root causes identify error patterns and propose solutions to enhance the quality of labeling tasks and their outputs.
* Produce clear compelling and wellstructured written communications such as email updates program reviews and other artifacts.
* Hold a high bar for editorial quality including guidance on tone style and grammar across varied workflows.
A day in the life
You will oversee a team of AI tutors responsible for evaluating and annotating data for use in training Amazons Shopping LLM. You will partner closely with Product Science and Engineering teams who are invested in creating solutions that make it easier faster and more intuitive for our noncoding workforce to iterate and improve Rufus for customers. You will be part of an Editorial team which includes creative product and program managers writers editors and language engineers. This is a startup culture: We move fast have ambitious goals adapt quickly and learn along the way.
About the team
This is an opportunity to join the highperforming team behind Amazons generative AIpowered shopping assistant. Rufus makes it easy for customers to find and discover the best products to meet their unique needs by helping with product research providing comparisons and recommendations answering specific product questions and more.
5 years of working cross functionally with tech and nontech teams experience
5 years of team management experience
5 years of cross functional project delivery experience
5 years of program or project management experience
Experience defining program requirements and using data and metrics to determine improvements
Experience managing analyzing and communicating results to senior leadership
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $114500/year in our lowest geographic market up to $189300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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