Clinical Case Manager DLS Clinical Team

At Amazon we believe that every day is still day one. We are working to be the most customercentric company on earth. To get there we need exceptionally talented bright and driven people. If youd like to help the Disability Leave Services (DLS) team build a bestinclass professional services program to deliver leave of absence disability and accommodation services to Amazon employees applicants job seekers and candidates globally this is your chance to make history by joining our team.

We are looking for highly motivated individuals to work as Clinical Consultants for our Disability Leave Service (DLS) organization. Acting on behalf of Amazonians the Clinical Case Manager serves as a medical and Mental health resource dedicated to the consulting and management of complicated leaves disability and accommodation cases for the DLS organization.

The Clinical Case Manger performs claim reviews from a clinical perspective and serves as an integral partner with Case managers Appeals consultants and Accommodation specialist in negotiating return to work plans with treating providers and occasionally employees. The Clinical Case Manager will provide individual case consultation for complex accommodation and disability life events. . Key component in this role is strong selfmanagement skills a desire to knowledge share and an ability to translate medical consultation into favorable results for the company and employees exceptional communication and organizational skills attention to detail and ability to prioritize in a fastpaced environment.

It is vital to have a strong medical acumen alongside a passion to execute compassionate but business focused case consultation. The Clinical Case Manager must understand medical diagnoses ICD10 codes and the impacts that may challenge employees in performing essential job functions at Amazon. have a strong clinical knowledge understanding of ICD10 DSM5 diagnostic codes understand how medical/Behavioral conditions impact functionality impairment and capacity and how it impacts the essential job functions of the employees at Amazon (Ability to apply clinical knowledge for absence management). In this role you will have the ability to effectively leverage upon your clinical expertise but translate this expertise into consultations that will assist Amazon and impacted employees in successfully returning to work. The Clinical Case Manager needs to have the ability to balance clinical facts alongside demonstrate high level of compassion and empathy for the claimants.

Please Refer to This Basic Qualification Requirements:
Current RN license or BSN required and/or Masters degree in Behavioral Health field e.g. MSW MA or MS in counseling.

Current license and/or License eligible.

3 years clinical work experience

1 year absence case management experience

Good to have
3 years of experience in disability management industry managing STD or LTD claims.
Understanding of regulations under FMLA ADAAA EEOC and OFCCP and various state and local leave of absence laws.
Utilization Review experience and/or experience using specific clinical criteria or protocols.
Experience navigating a large organization and engaging multiple stakeholder groups with varying levels of clinical knowledge
Exceptional written and verbal communication skills
Certification with CCM or CDMS


Key job responsibilities
Work crossfunctionally to provide medical evaluations and clinical services to DLS organization.
Serve as a clinical subject matter expert to disability and leave case managers and provide clinical analyses related to functional impairment and work capacity.
Serves as expert Clinical comanager on medical and/or behavioral health claims and provides activities requiring clinical expertise including but not limited to performing provider interviews analyzing clinical information submitted and negotiating return to work plans with employee treating provider and employer if applicable.
Assist case managers with clinical recommendation interpreting medical documents and guidance for complex case.
In partnership with case managers comanage cases to optimize case management process and proactively impact optimal case outcomes.
Partner with treating providers to clarify clinical information gain insight into recommended restrictions and limitations determine severity of employees functional impairment and capacity and proactively assist with returntowork plans.
Ability to exercise sound critical thinking and problemsolving skills and execute position responsibilities with minimal guidance.
Demonstrate ability to confidently communicate with Physicians and every level of an employees treating provider team
Provides continuing education for case management staff through performing miniclinical lectures on behavioral health case management.
Assists in the development of clinical tools templates processes and protocols under the direction of the Clinical leader.
Travel up to 10 domestic and/or international

Bachelors degree or 2 years of Amazon (blue badge/FTE) experience
Knowledge of Microsoft Office products and applications

Experience in conducting investigative work including claimant witness and target employee interviews investigative data analysis and production of investigative documentation
Experience developing policies and supporting documentation
Experience managing confidential and sensitive employee information and adherence to strict confidentiality standards

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $57900/year in our lowest geographic market up to $123800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.