Interested in joining our smallmid-market CSM team in the future Future Opportunities
Interested in joining our smallmid-market CSM team in the future Future Opportunities
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Salary Not Disclosed
1 Vacancy
Job Description
Small & MidMarket Customer Success Manager Future Opportunities
Location: Remote United States
Type: Expression of Interest
About Securly
Securly is a market leader in student safety wellness and engagement trusted by over 20000 schools and 20 million students worldwide. Recognized by the EdTech Top 40 Report we offer the most comprehensive and integrated suite of solutions to support the digital learning experience.
Our highimpact highscale approach processes over 1.1 billion web requests and 54TB of data every day placing us at the forefront of both educational impact and technical scale.
About the Role
We are seeking forwardthinking Customer Success Managers experienced in supporting high volumes of EdTech customerstypically over 300 accounts. As a Small & MidMarket CSM youll manage a broad portfolio of schools and smaller districts by leveraging scalable digitalfirst workflows automation and proactive engagement strategies.
This is a techtouchheavy role focused on efficiency proactive value delivery and customer lifecycle automation.
Who You Are
- EdTech Experienced: Demonstrated success in a CSM or customerfacing SaaS role ideally within EdTech
- HighVolume Operator: Experience managing 200400 accounts simultaneously
- Digitally Efficient: Comfortable using tools like Gainsight Salesforce and customer marketing platforms to automate and scale
- ProcessDriven: Excels at refining onboarding renewal and expansion processes
- K12 Knowledgeable (Preferred): Understanding of school/district needs and cycles is a plus
Why Join Securly
- Own a scalable digitalfirst book of business with national reach
- Help hundreds of schools maximise the value of student wellness solutions
- Innovate new ways to deliver impact at scale using techdriven workflows
- Join a collaborative highperformance team in a remotefirst company
Our Benefits
- Competitive compensation with a robust salary structure and performance incentives
- Comprehensive health dental and vision insurance plus a 401(k) match
- 12 weeks of fullypaid leave for new parents
- Unlimited time off summer halfdays and paid yearend holiday break
- $1000 annual stipend for professional development
- Remotefirst culture that promotes flexibility and balance
How to Apply
Submit your CV and a brief summary of your experience supporting large account volumes in EdTech or SaaS. Youll be considered for future openings as they become available. #LIREMOTE
Employment Type
Remote
Company Industry
Key Skills
- Anti Money Laundering
- Access Control
- Content Development
- Flex
- AC Maintenance
- Application Programming
