Driver Identification Service Center Specialist
Driver Identification Service Center Specialist
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$ 40289 - 58988
1 Vacancy
Job Description
Job Description
The Driver & Identification Service Center Specialists are critical here at the Iowa Department of Transportation as they are responsible for issuing accurate licensure and driving tests to ensure the safety of Iowas public. If this type of work interest you we would love to have you become our newest team member at our Davenport Service Center!
Every task and customer helped by one of our Service Center Specialists contributes towards our Mission of Making Lives Better Through Transportation and five CORE values: Safety First People Matter Customer Focused Servant Leadership and Integrity Without Exception.
We are excited to promote that allof our Driver and Identification Service Center positions areMonday through Friday 8:00 AM to 4:30 PM;providing a great work life balance!Occasional instate travel will be expected along with reporting to various locations as needed.
As a Service Center Specialist your day will focus on:
Issue licenses or identification documents to Iowa drivers and citizen
Administer and score motorcycle skills car truck passenger and CDL pretrip skills and road driving examinations
Provide expert knowledge of drivers license eligibility licensing requirements and identification requirements based on the federal REAL ID standards
Review State and Federal record and data base information to determine issuance / nonissuance eligibility
Complete vision and hearing screenings
Obtain customer photo and signature for licenses or identification documents
Act as point of contact for customer questions and inquires
Support teammates through knowledge sharing training mentoring and etc.
This position requires assisting customers through a variety of methods and to excel in this position you must be comfortable doing so. Quick learning and adaptability are a high priority in our search for the best candidate!
Work Conditions: When administering drive tests youll be exposed to all weather elements for an extended period of time. Rain and Winter clothing will be provided.
Special Requirements:
Before Hire: Must possess and maintain a valid unrestricted except for corrective lenses drivers license (minimum of an operators license) and must pass federal and local name based and fingerprint criminal history background checks.
After Hire: Must obtain and maintain required American Association of Motor Vehicle Administrator certifications must attend a Motorcycle Rider Education Safety course and attend department training sessions as required. Training classes and time will be provided upon hiring.
NOTICE: This position is a covered position under the REAL ID Act of 2005 49 U.S.C. 30301 note as further defined in 6 CFR Part 37. Any applicant selected for employment in this position must submit to and pass a background check of the form and content required by 6 CFR 37.45.
What we offer YOU:
Competitive pay and benefits package including health dental flexible spending and life insurance.
Insurance benefits start first of the month following 30 days of employment. 2025 health and dental insurance premiums can be foundhere.
Opportunities for professional growth and development.
Paid time off effective immediately biweekly vacation separate sick leave accruals rollover on a yearly basis and 9 paid holidays per year.
Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
Optional 401A plan with employer contributions.
Employee Discount Programs from a variety of vendors (vision cellular fitness recreation season passes travel counseling; legal financial).
We encourage you to view more about the State of Iowa Employee benefits and costs at theState of Iowa Employee Benefits Website!
You have the freedom to flourish in Iowa Apply today!
The Iowa Department of Transportation is an equal opportunity employer. If you require a reasonable accommodation in completing any screening interviewing preemployment testing or otherwise participating in the selection process please direct your request to the Affirmative Action & Equal Employment Opportunity (AA/EEO) Officer at:
Reasonable accommodation includes an interpreter translator written materials modified equipment/devices ADA access etc. This does not include scheduling needs.
Minimum Qualification Requirements
Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:
- Graduation from high school (or GED equivalent) and experience equal to three years of fulltime clerical or closelyrelated work.
- A total of three years of education and/or fulltime experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of fulltime experience.
- Current continuous experience in the state executive branch that includes six months of fulltime work as a Driver & Identification Service Center Associate.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
