Sales Engineer SE Desk - PDTMDT

About the role:

As a Sales Engineer at Samsara youll be part of a diverse group of technically minded folks working together to bring our unique connected operations technology to customers. Our daily customer engagements include conversations around logistics/supply chain management fleet maintenance strategies global asset management machine control systems/diagnostics system integration and regulatory compliance. This means a successful SE at Samsara will develop a thorough understanding of IoT hardware and sensors handson installation/deployment scenarios carrier networks cloud infrastructure and thirdparty system integrations (via our open API) to ensure the proper technical solution is presented to our customers.

This role is open to candidates residing in the US except Alaska Austin Metro Boulder Metro California Chicago Metro Connecticut Dallas Metro Denver Metro Houston Metro Maryland Massachusetts New Jersey New York Rhode Island and Seattle Metro. A qualified candidate will be physically located in either the Pacific or Mountain timezones.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in realworld impacthelping to keep the lights on get food into grocery stores and most importantly ensure workers return home safely.
• You have an innate curiosity about how businesses work: One day youll meet with someone in waste management and the next you may be learning about the inner workings of a food distribution center. Our top sales team members seek to learn the ins and outs of the businesses they support in order to make a larger impact.
• You build genuine relationships with your customers: The industries we serve have relied on penandpaper solutions for years and havent been met with the type of technology we offer. Our customers value earned trust and human relationships built over time.
• You want to be with the best: Samsaras highperformance culture means youll be surrounded by the best and challenged to go farther than you have before.
• You are a team player: At Samsara sales is a team sport. We help each other out by sharing best practices and focusing on winning as a team.

In this role you will:

• Become an expert on Samsara products: where the rubber of cuttingedge tech (IoT AI computer vision) meets the road of driving digital transformation for physical operations.
• Articulate to prospects how businesses like theirs use Samsara today to solve challenges common to their industry.
• Deliver the work products that get deals done discoveries demos value assessments proof of concept implementations etc.
• Partner with sales executives to plan prepare and execute on transactions in rapid sales cycles.
• Write scripts against our open API that solve realworld problems for companies that deliver essential services and document them for your fellow SEs to use.
• Act as a consultant to your customers and open the door for deeper entrenchment into accounts (integration upsell crosssell).
• Act as a liaison between Samsaras product and sales teams translating technical feedback and enrolling the right customers in our beta programs.
• Take ownership of SE Desk processes like demo assignment workflows ticket response handling and internal enablement.
• Successfully match customer goals pain points and requirements to proposed solutions and consult on Samsaras customer value realization.
• Support onboarding and mentorship of Level 1 SEs through feedback demos and documentation best practices.
• Work across multiple levels of the technology stack:
• Qualify install and configure Samsara hardware
• Conduct SaaS dashboard setup and demonstrate advanced use
• Create custom reporting and integrations via our API (Python and JavaScript SDKs available)
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• Bachelors of Science degree from a 4 year accredited university.
• 1 years of experience working with customers in a presales or support capacity.
• Previous handson experience with customer evaluations deployments or technical troubleshooting.
• A proven ability to work on complex technical problems and communicate solutions clearly (sales experience is helpful but not required).
• Well versed in one of the following: cloud software networking hardware systems (e.g. sensors devices vehicles) automation and control systems (a balanced knowledge of hardware and software is ideal).
• Handson interest in hardware gadgets sensors or vehicles (whether from personal tinkering side projects or internships) is strongly encouraged.
• Basic understanding of electronics and electrical systems.
• Experience with the following concepts: technical consulting cloud software cloudconnected hardware computer networking business systems integration automation and control systems.
• Must be located within and authorized to work in the United States and within the Pacific or Mountain timezone.

An ideal candidate also has:

• Bachelors of Science degree or advanced education in Electrical Engineering Computer Science Mechanical Engineering Industrial Engineering or related discipline.
• Work experience in task automation scripting and transferring data between systems using Bash Python JavaScript or equivalent language.
• Work experience building solutions leveraging open APIs.
• Understanding of vehicle diagnostic systems including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
• Hobbyist interest in working with things driven by electronic systems (car audio installation/classic car restoration home automation building things with raspberry pi arduino etc..
• Experience mentoring or enabling junior technical team member.
• Familiarity with Salesforce Gong or similar sales/SE tooling.