Tools Support Engineer - Dallas
Tools Support Engineer - Dallas
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Job Description
Experience level: Midsenior
Experience required: 2 Years
Education level: Bachelors degree
Job function: Information Technology
Industry: Financial Services
Relocation assistance: No
Visa sponsorship eligibility: No
Onsite Interview required.
This role is Contract to Hire!
This is an Associate Level!
Job Locations: Dallas TX or Tampa FL (Texas is preference)
Summary
In this position you will be reporting to the Direct Delivery (DPO COE) organization and supporting engineering project teams on ALM toolsrelated topics such as tool rollout configuring tools to projects and business needs and training.
Ability to work effectively across functional and geographic boundaries in the interest of the customer and business (required)
Excellent organizational and interpersonal skills (required)
Excellent time management skills (required)
Excellent written and verbal communication skills (required)
Excellent analytical and problemsolving skills (required)
Ability to work independently with minimal supervision (required)
Job Responsibilities
- Provide Tools Support for ALM
- Troubleshooting issues reported by Users.
- Responsible for creating new users.
- Responsible for creating new projects.
- Usage Monitoring and reporting.
- Quality Center Customization support.
- Work closely with all engineering domains to support ALM toolrelated topics.
- Support PMT organization to deploy current and new tool suites to engineering projects.
- Support users by creating toolrelated scripting and automation of repetitive tasks.
- Support engineering teams to extract charts and dashboards from the ALM tools.
- Support Configuration Manager Change and Problem Resolution Manager to monitor and extract audit reports from the ALM tools.
- Pilot new tools and perform tests with IT organization before upgrade or new tool rollout.
- Monitoring
- Support multiple projects across different time zones.
- Administrative tasks for Application Maintenance
- Migration of projects to the latest version of the application
- New patch implementation
- Validation and verification of the upgraded environment and projects
- Microfocus QC /ALM / Octane project creation and maintenance
- Monitor and proactive management of centralized shared tools services such as license servers databases application services and infrastructure that underpins these.
- Integration with other Microfocus and 3rd Party tools with QC / ALM / Octane
- Administrative tasks for implementing ALM functionality.
- Experience implementing new functionality.
- Customization and configuration of the project as per the project requirement (user roles project entities Alerts workflow etc.
- Designing and developing workflows and configurations
- Development of template projects and crossproject customization
- Customizing within the dashboard/reporting module
- Identify analyze and mitigate project and operational risks.
- Ability to coordinate activities with various technical teams (network database and architecture) to structure solutions.
- Development and communication of tool usage and best practices
- Understanding and developing SQL queries
- Knowledge of macro creation
- Ability to handle multiple priorities and assess and adjust quickly to changing priorities.
- Ability to think of new solutions and be proactive to go with a cando attitude.
- Proven verbal and written skills to communicate/report to both technical and nontechnical audiences.
Leadership Expectations
- Champion Inclusion: Embrace individual differences and create an environment of support belonging and trust. Invite every voice every day.
- Communicate Clearly: Listen to understand ask questions for clarity and deliver messages with purpose. Be intentional to ensure your message is understood.
- Cultivate Relationships: Show care and compassion for others and authentically build networks across functions. Partner up down and across to enable enterprise results.
- Instill Ownership: Ensure accountability manage and mitigate risk to deliver results. Instill initiativetaking to make a positive impact.
- Inspire Growth: Develop yourself and others through coaching feedback and mentorship to meet career goals. Build capabilities of others and strengthen our organization.
- Propel Change: Think critically respectfully challenge and create innovative ways to drive growth. Be bold and challenge to make things better.
Employment Type
Full Time
