Principal Product Manager - Tech Amazon Connect
Principal Product Manager - Tech Amazon Connect
Posted on :
18-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 163000 - 281800
Vacancy
1 Vacancy
Posted on :
18-04-2025
Job Description
As part of the AWS Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage daytoday operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons realworld experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are nobrainers to buy and easy to use.
Amazon Connect is an easytouse cloud customer experience solution that helps companies of any size deliver exceptional customer outcomes at lower cost. Customer Data Insights and Personalized Engagement capabilities enable companies to build hyperpersonalized customer experiences through configurable business user applications. Solutions are built on a composable data layer that unifies companys firstparty and thirdparty customer data into a complete Customer 360degree view. This enables us to expand into marketing advertising sales and analytics workflows through generating actionable insights for business users via analytics and artificial intelligence predicting customer intent automatically determining optimal actions across all customer interaction channels and creating closedloop feedback through realtime customer interaction tracking.
To be successful in this mission we are looking for a passionate and experienced Principal Product Manager to define and help accelerate the product development and business growth of personalized and proactive customer engagement. You will own the product strategy roadmap business and . You will listen to and represent customers from the worlds largest enterprises to highgrowth startups in order to deliver bestinclass global services and capabilities. You will be handson with your engineering teams and work closely with senior leadership as well as both internal and external partners. You are an owner builder and enabler working with leaders across UX Engineering Business Development Sales Solutions Architecture and Finance. You will develop and drive a product roadmap deliver value to customers and work with senior AWS leadership on strategy and investment decisions. To be successful in this role you will need an established background in building and leading webscale software services a proven understanding of SaaS applications and the ability to build strong relationships with customers and partners to deliver mutual benefits. Strong team building and mentorship skills are essential. You have to want to work hard have fun and make history.
What you will get from us:
We are a team that cares about your worklife balance while challenging you and your team to solve problems at AWS scale. You will be part of a strong team in a fastpaced startup environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. Youll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
7 years of working as a Technical Product Manager experience
5 years of technical (software development network development IT other related) experience
Experience delivering largescale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)
7 years of technical (software development network development IT other related) experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163000/year in our lowest geographic market up to $281800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Amazon Connect is an easytouse cloud customer experience solution that helps companies of any size deliver exceptional customer outcomes at lower cost. Customer Data Insights and Personalized Engagement capabilities enable companies to build hyperpersonalized customer experiences through configurable business user applications. Solutions are built on a composable data layer that unifies companys firstparty and thirdparty customer data into a complete Customer 360degree view. This enables us to expand into marketing advertising sales and analytics workflows through generating actionable insights for business users via analytics and artificial intelligence predicting customer intent automatically determining optimal actions across all customer interaction channels and creating closedloop feedback through realtime customer interaction tracking.
To be successful in this mission we are looking for a passionate and experienced Principal Product Manager to define and help accelerate the product development and business growth of personalized and proactive customer engagement. You will own the product strategy roadmap business and . You will listen to and represent customers from the worlds largest enterprises to highgrowth startups in order to deliver bestinclass global services and capabilities. You will be handson with your engineering teams and work closely with senior leadership as well as both internal and external partners. You are an owner builder and enabler working with leaders across UX Engineering Business Development Sales Solutions Architecture and Finance. You will develop and drive a product roadmap deliver value to customers and work with senior AWS leadership on strategy and investment decisions. To be successful in this role you will need an established background in building and leading webscale software services a proven understanding of SaaS applications and the ability to build strong relationships with customers and partners to deliver mutual benefits. Strong team building and mentorship skills are essential. You have to want to work hard have fun and make history.
What you will get from us:
We are a team that cares about your worklife balance while challenging you and your team to solve problems at AWS scale. You will be part of a strong team in a fastpaced startup environment where agile development is embraced and innovation is encouraged. You will get support and resources from some of the smartest people in the industry to continue your personal and professional growth. Youll be joining a fun team that prides itself on a great work environment with an inclusive group of people that loves working together towards a common goal and make history in launching a new strategic service in the industry.
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
7 years of working as a Technical Product Manager experience
5 years of technical (software development network development IT other related) experience
Experience delivering largescale SaaS PaaS or LaaS products where you are responsible for the full product lifecycle from concept through GTM (go to market)
7 years of technical (software development network development IT other related) experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $163000/year in our lowest geographic market up to $281800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Staff IC
Employment Type
Full-Time
Key Skills
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