Supervisor Revenue Operations ROPS

This position assists the manager by providing leadership and direction to Specialist on the Revenue Operations team. On top of supervisory responsibilities this position will be responsible for leading and/or actively supporting the of strategic initiatives process redesign analytical report development and special projects.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ensure high quality customer service according to department and company policy
• Monitor team productivity and progress of specific area job functions
• Determine staffing plans that promote the most effective use of all teammates
• Establish communicate and ensure departmental goals and objectives are achieved
• Address teammate relations issues appropriately and escalate to manager as necessary
• Assist manager with teammate employment activity such as hiring promoting job performance evaluations PTO and disciplinary action as required
• Write and conduct teammate annual Performance Development Reviews (PDRs) as required
• Maintain teammate records in compliance with DaVita policys and any applicable laws
• Understand and communicate DaVita company policies and procedures
• Work with People Services and manager to recruit teammates with appropriate skills and experience
• Know understand and follow DaVita teammate guidelines as well as local safety and security policies and procedures

Special Projects

• Lead or actively participate in special projects
• Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner
• Support the analytics team manager via business acumen and technical knowledge
• Meet tight deadlines in a time sensitive and resource constrained project environment
• Provide frequent updates to manager regarding the status of activities and initiatives
• Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business
• Identify system and process improvements opportunities and make recommendations

Analytics/Reporting

• Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities
• Identify system and process improvements and recommend process improvement plans
• Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled
• Maintain reporting continuity integrity and communication among analytical departments

Other Duties

• Champion the DaVita Mission and Values both internally and externally
• Attend team meetings phone conferences and training as scheduled or needed
• Perform other duties as assigned or required
• Travel required: up to 5

MINIMUM QUALIFICATIONS

• Supervisory experience demonstrating willingness desire and ability to supervise with aptitude for coaching mentoring training and developing teammate skills
• Willingness and desire to create a team learning environment and to foster a positive fulfilling work environment
• Demonstrated strengths in teambuilding and leadership skills
• Critical thinker with demonstrated ability to perform root cause analysis draw conclusions solve problems prepare and implement action plans and lead improvement initiatives
• Strong computer skills and proficiency in Microsoft Office (Excel Access Word Outlook and PowerPoint)

Here is what you can expect when you join our Village:
A community first company second culture based on Core Values that really matter.
Clinical outcomes consistently ranked above the national average.
Awardwinning education and training across multiple career paths to help you reach your potential.
Performancebased rewards based on stellar individual and team contributions.
A comprehensive benefits package designed to enhance your health your financial wellbeing and your future.
Dedication above all to caring for patients suffering from chronic kidney failure across the nation.
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Join us as we pursue our vision To Build the Greatest Healthcare Community the World has Ever Seen.
Why wait Explore a career with DaVita today.
Go to to learn more or apply.

What Well Provide:

More than just pay our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.

• Comprehensive benefits: Medical dental vision 401(k) match paid time off PTO cash out
• Support for you and your family: Family resources EAP counseling sessions access Headspace backup child and elder care maternity/paternity leave and more

• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers ondemand virtual leadership and development courses through DaVitas online training platform StarLearning.

#LITT1

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors including a candidates qualifications skills competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package which includes a 401k match healthcare coverage and a broad range of other benefits. Learn more at

Colorado Residents: Please do not respond to any questions in this initial application that may seek ageidentifying information such as age date of birth or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.