Service Now Platform Manager
Service Now Platform Manager
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1 Vacancy
Job Description
Job Summary
Essential Functions
- Plans directs and evaluates the work of assigned work groups/teams.
- Establishes departmental goals and objectives performance and production standards to assure quality.
- Acts as a customer advocate and provides ongoing communication with customers staff and multidisciplinary team regarding customer staff management quality care issues and departmental goals.
- Leads the tactical planning for their area(s) of Information Services and participates in the preparation and management of an annual operating plan and budget. Develops capital and operational budgets for assigned area(s). Routinely monitors manages and controls budget analyzes variances and takes appropriate action. Develops plans for productivity improvements.
- Works in collaboration with leadership to inspire a culture that fosters and celebrates performance excellence particularly in care practice service and operational indicators. Champions an atmosphere exemplifying transformational care and service outcomes to internal and external customers. Creates an expectation that staff become involved in committees projects and continuous improvement activates. Holds staff accountable for high performance against job descriptions policies procedures controls and processes as well as corporate and divisional guidelines.
- Responsible for the retention of talent in a demanding technology environment that requires 24/7/365 service availability This includes developing an understanding of what encourages retention in each individual and its application using creative approved methods (e.g. flexible work schedule educational opportunities etc. that promote the appropriate work/life balance while first ensuring agreed upon services levels are being met. Mentors coaches and develops staff and acts as a role model and resource.
- Engages in continuous study of the entire professional field including best practices to maintain the professional competence knowledge and skills necessary for the satisfactory performance of all assigned responsibilities. Maintains knowledge of current trends and developments in the field by reading appropriate books journals and other literature. Attends and participates in professional functions such as meetings conferences seminars and schools to maintain a high level of knowledge in the products technology and business solutions to meet the changing industry opportunities.
- Ensures that the department is staffed with the appropriate mix and numbers to meet customer needs. Maintains payroll information. Responsible for interviewing hiring and retaining staff/members of the team performance monitoring of staff initiating followthrough with disciplinary action and termination in consultation with Human Resources when appropriate.
- Required Associates Degree or equivalent technical school
- Preferred Bachelors Degree
- 3 years of experience typically gained through skills/knowledge/abilities of supervisory management or project leadership experience Required
- 5 years of experience typically gained through skills/knowledge/abilities supervisory management or project leadership experience Preferred
- Experience managing teams with disparate roles and focuses and in directing the work of others Preferred
How Corewell Health cares for you
Comprehensive benefits package to meet your financial health and work/life balance goals. Learn more here.
Ondemand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you like restaurants phone plans spas and more!
Optional identity theft protection home and auto insurance pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
SITE Corewell Health Place 100 Corewell Drive NW Grand RapidsDepartment Name
Enterprise PlatformsEmployment Type
Full timeShift
Day (United States of America)Weekly Scheduled Hours
40Hours of Work
8Days Worked
MFWeekend Frequency
N/ACURRENT COREWELL HEALTH TEAM MEMBERS Please apply through Find Jobs from your Workday team member account. This career site is for NonCorewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members patients visitors and community. We require a drugfree workplace and require team members to comply with the MMR Varicella Tdap and Influenza vaccine requirement if in an onsite or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process to perform the essential functions of a job or to enjoy equal benefits and privileges of employment due to a disability pregnancy or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race color national origin sex disability age religion genetic information marital status height weight gender pregnancy sexual orientation gender identity or expression veteran status or any other legally protected category.
An interconnected collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system we advocate for equity as we care for our patients our communities and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work we are dedicated to ongoing resources that advance our values of diversity equity and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
Required Experience:
Manager
Employment Type
Full-Time
