Language Fluency: English (Required)

Work Shift:

Please review the following job description:

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.

1. Analyze research and process complex electronic payment exceptions and requests in accordance to applicable operating rules and regulatory guidelines.
2. Analyze research and support in a timely manner electronic payment cases/claims/inquiries escalated by internal departments and client service centers related to Regulation E are met in accordance with the CFPB (Consumer Finance Protection Board).
3. Adhere to department standards documenting actions taken on electronic payments in an accurate and timely manner via appropriate workflow systems.
4. Adhere to authentication procedures consistent with the Wire Transfer Policy.
5. Perform outreach to corporate clients and internal departments to resolve wire exceptions maintaining quality client experiences executing the attributes and behaviors as designated for Truist.
6. Perform account reconciliation for wire exceptions pending with Truist Correspondent banking relationships validation and research outstanding/out of balance conditions for assigned General Ledger/Enterprise Owned Deposit Accounts in accordance to Accounting and Financial Reporting policies.
7. Independently handle daily reconcilement and balance enterprise wire activity processed through the Federal Reserve Bank and Clearing House Interbank Payments System at the end of the day. Meet scheduled system release time for mainframe application to support completion of the Banks end of night processes. Communicate any FRB deadline extensions to Enterprise Scheduling as wire settlement will also be delayed.
8. Independently perform daily Start Of Day tasks and system checks to safely bring up lines for wire processing.
9. Independent daily end of day reconciliation with Federal Reserve Bank and Clearing House Interbank Payment System (CHIPS). Research outstanding or out of balancing conditions to determine corrective action needed.
10. Daily research and reconciliation of USD payments and research outstanding FX/USD payments in partnership with FX and other Recon teams.
11. Responsible for handling and resolving complex wire investigations cases.
12. Maintain a higher level of knowledge of the policy operating rules and regulations for applicable electronic payments.
13. Communicate and escalate concerns risks or gaps as soon as possible to the appropriate parties to control and mitigate risks in a manner consistent with Truists risk standards.
14. Assists with Wire Ops training including cross training and new hire training. Mentors entrylevel Wire Ops teammates.
15. Operates as a Subject Matter Expert for Wire Ops.
16. Assist with periodic reviews of operational procedures in order to identify changes and enhancements to streamline processes.
QUALIFICATIONS
Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. High school diploma or equivalent education.
2. Ability to work irregular hours on short notice to complete end of day processes and being designated as a mission critical teammate on a rotating schedule in the event of inclement weather or natural disaster and be available to travel to offsite backup facility for testing and recovery operations.
3. Must be able to work independently be well organized versatile and display good time management skills in a sometimes high pressure environment maintaining composure and a positive attitude.
4. Resourcefulness in multitasking anticipating needs and researching/synthesizing information to resolve problems with a sense of urgency.
5. Must be able to make responsible decisions and use sound judgment when communicating with our clients and internal teammates.
6. OneTwo years payment/deposit exceptions fraud or banking experience.
7. TwoThree years of customer service experience.
8. Excellent written and oral communication skills that support a highly professional image with the ability to write business correspondence and communicate professionally over the telephone.
9. Proficient in MS Office applications including Word Excel and Outlook as well as proficiency using the Internet.

Preferred Qualifications:
1. Bachelors degree
2. Knowledge and understanding of electronic payments processing.
3. Five or more years of wire or related experience.