Infrastructure Services Analyst
Infrastructure Services Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Introduction
THIS RECRUITMENT HAS A LIMITED FILING PERIOD
Applications and Supplemental Questionnaires will only be accepted online from Monday April 28 2025 to 5:00:00 PM on Wednesday April 30 2025.
THIS IS A NEW ASSEMBLED EXAMINATION. The eligible list resulting from this examination will cancel any existing list and may last approximately one year but can be extended.
Supplemental Questionnaire: A properly completed Supplemental Questionnaire must be submitted with each application. Failure to submit the Supplemental Questionnaire will result in disqualification.
Applications and supplemental questionnaires must be in the possession of the Human Resource Services Department by 5:00:00 p.m. on the last day for filing.
Applications and Supplemental Questionnaires will only be accepted online.
DESCRIPTION
ABOUT THE DEPARTMENT
The Information Technology Department (ITD) is the central technology support for the Countys agencies and departments who serve our communities. Our more than 1.5 million residents and countless customers around the world depend on the services the County provides. ITD powers those services in ways that our tech savvy constituents have come to expect; giving them access to services when and where they need them. We are a team of technology professionals and evangelists with a widerange of technological skills and diverse experiences. We provide great customer service and high quality products. We are passionate about our work and we are proud of the numerous awards we have won. We are very excited about the cultural change in our department. We are transforming the perceptions of government technology and redefining ourselves. We are staying ahead of the wave by fostering innovation pushing the envelope and taking risks. We have embraced the entrepreneurial spirit of our startup neighbors in Silicon Valley. We are more than just technologists though. We are also passionate about our communities. We are volunteers food drive donors activists and humanitarians who love the communities we work and live in.
For more information about the agency please visit: Information Technology Department.
THE POSITION
This flexibly staffed classification series specification describes the journeylevel classification in the Infrastructure Engineering series. Under general supervision Infrastructure Services Analysts monitor various infrastructure technologies. Infrastructure Services Analysts may lead (direct prioritize coordinate and review the work of) lowerlevel infrastructure staff and may be responsible for technologies including network server unified communications Cloudbased services; database GIS Enterprise Tools Administration DevOps mainframe; information security; or endpoint management; and perform other related duties as required.
IDEAL CANDIDATE
In addition to meeting the minimum qualifications the ideal candidate will demonstrate excellent technical knowledge and skills planning and program management customer service initiative and decision making.
For more information about the job classification visit: Infrastructure Services Analyst #1830.
THE VACANCIES
This eligible list will be used to fill vacancies in the following infrastructure technology areas including network servers unified communications Cloudbased services database GIS Enterprise Tools Administration DevOps information security or endpoint management.
MINIMUM QUALIFICATIONS
- Must be available to participate in an oncall rotation and work after hours weekends and holidays.
- Possession of or the ability to obtain a valid class C California drivers license may be required for some positions.
KNOWLEDGE AND SKILLS
The most suitably qualified candidates will possess the following competencies:
- Microsoft Windows based architecture and associated technologies.
- Server hardware platforms and storage technologies.
- Cloudbased services and technologies.
- Mainframe architecture and associated technologies/tools.
- Messaging technologies.
- Network and systems management tools and technologies.
- Unified Communications/Telephony technologies management.
- Wireless technologies.
- Workstation laptop and mobile technologies.
- Database technologies.
- DevOps Tools Administration.
- Geographic Information System (GIS) Technologies.
- Content Management Technologies.
- Enterprise Resource Planning (ERP) Tools Administration.
- Information Security frameworks and controls.
- Information Security concepts.
- Middleware technologies.
- Remote access and Mobile technologies.
- Web internet/intranet environment.
- Client technologies messaging software applications/mobile technologies.
- Industry trends and emerging technologies.
- Principles and techniques of directing and leading staff.
- Customer Service best practices.
- Communicate effectively orally and in writing.
- Analyze and problemsolve.
- Make effective decisions.
- Manage projects; prepare maintain and manage project plans and documentation.
- Organize and prioritize workload.
- Direct and lead the work of subordinate personnel.
- Work effectively with others both inside and outside the department.
- Communicate technical concepts problem solutions and project progress in a clear manner to interested parties.
- Respond quickly and effectively to customer needs proactively and reactively.
- Maintain the highest level of service to internal customers and the public.
- Document current and future procedures and processes.
- Lift up to 50 pounds; lift and carry computer hardware including but not limited to; routers switches cables and servers.
EXAMINATION COMPONENTS
- A review of applicants application to verify possession of minimum requirements. Those candidates who possess the minimum requirements for the class will move on to the next step in the examination process.
- A review of the supplemental questionnaire to determine the best qualified. Those candidates considered the best qualified will move on to the final step in the examination process. This is a pass/fail exam component.
- An oral examination which will be weighted as 100 of the candidates final examination score. The oral examination will be administered virtually and may contain situational exercises.
Applicants will be informed via email with reasonable notice in advance of any examination process which will require their attendance.
The following dates aretentativeand subject to change based on the needs of the Agency.
Deadline for Filing:
5:00:00 PM Wednesday April 30 2025
Review of Minimum Qualifications:
Friday May 9 2025
Oral Examination:
Week of June 2 2025
For your Health & WellBeing
- Medical HMO & PPO Plans
- Dental HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- Accidental Death and Dismemberment Insurance
- County Allowance Credit
- Flexible Spending Accounts Health FSA Dependent Care and Adoption Assistance
- ShortTerm Disability Insurance
- LongTerm Disability Insurance
- Voluntary Benefits Accident Insurance Critical Illness LongTerm Care Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan (Defined Benefit Pension Plan)
- Deferred Compensation Plan 457 Plan or Roth Plan)
For your Work/Life Balance
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Management Paid Leave**
- Catastrophic Sick Leave
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness Incentive Based Programs Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks cell phone etc.
- Child Care Resources
- 1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a summary of the benefits offered and can be subject to change.
** Nonexempt management employees are entitled to up to three 3 days of management paid leave. Exempt management employees are entitled to up to eight 8 days of management paid leave.
Conclusion
All notices related to County recruitments for which you have applied will be sent/delivered via email. Please add @ @ and as accepted addresses to any email blocking or spam filtering program you may use. If you do not do this your email blocking or spam filtering program may block receipt of the notices regarding your application for recruitments. You are also strongly advised to regularly log into your County of Alameda online application account to check for notices that may have been sent to you. All email notices that will be sent to you will also be kept in your personal online application account. You will be able to view all of your notices in your online application account by clicking on the My applications button on the Current Job Openings page.
Rosario Jones Human Resources Analyst
Human Resource Services County of Alameda
Email:
Service Worker
All Alameda County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to report to work as ordered in the event of an emergency.
Equal Employment Opportunity
Alameda County has a diverse workforce that is representative of the communities we serve and is proud to be an equal opportunity employer. All aspects of employment are based on merit competence performance and business need. Alameda County does not discriminate in employment on the basis of race color religion sex (including pregnancy and gender identity) national origin political affiliation sexual orientation marital status disability genetic information age membership in an employee organization retaliation parental status military service or other nonmerit factors protected under federal state and local law. Alameda County celebrates diversity and is committed to creating an inclusive and welcoming workplace environment.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
Similar Jobs
Dr. Job is an online platform that connects employers with skilled job seekers, facilitating the search for job opportunities and top talent. Established in 2015. Dr. Job Pro has emerged as the world premier job portal, attracting thousands of job seekers every day from all over the world.
Follow Dr.Job
Dr Job FZ LLC. 2025 © All Rights Reserved