Supervisor - Medical Operations Support

Manages daily operations for multidisciplinary support teams which include numerous departments divisions and/or subspecialties in alignment with institutional mission vision and objectives. Directs supervises and coordinates all administrative activities of the medical practice within the established guidelines set forth by Mayo Clinic ensuring adherence to all policies procedures and regulatory requirements. Ensures the practice maintains service excellence compassion and respect by partnering with patients family and colleagues to continuously improve the health care service experience and assists staff with patient service recovery in an effort to create an unparalleled patient experience. Provides supervision for the nonclinical staff including organizing work assignments counseling problem solving productivity monitoring evaluating performance implementing improvement projects and maintaining payroll functions. Management duties include facilitating the hiring process monitoring staff qualifications orientation and training. Is responsible for the coordination and management of complex clinical technical and administrative functions and ensures employees are competent to perform the same. Performs duties independently and initiates judgment in handling a variety of issues including project management for multiple departments and divisions and for varying Operations Administrators and Operations Managers. Serves on various leadership teams with a primary focus on planning and implementing policies procedures and processes that facilitate efficient workflows. Proactively implements approved action plans to resolve problem areas actively participates in goal setting for the practice and coordinates the efforts to efficiently meet the operational goals of the departments/divisions assigned. Provides a broad range of consultative services as the subject matter expert to all levels of employees regarding processes policies and procedures. Assists with the design and implementation of office construction and renovation projects. Is responsible for the oversight or direct management of complex template/calendar builds for multiple departments/divisions. Provides strategic oversight regarding access management and ensures staff facilitate appropriately in the outpatient practice. Assists multiple physicians and/or department/divisional chairs by performing indepth educational research administrative and clinical duties and tasks and ensures employees are able to provide the same level of service. Maintains excellent lines of communication between the staff and providers to ensure high employee morale and a professional atmosphere. Safeguards confidential information concerning both staff and patients. Maintains appropriate records and required documentation.

Associate degree required or 2 years experience in a Medical Operations Support position. Minimum of five years management experience in a healthcare setting is desired. Graduates from a medical related degreed program with previous supervisory experience may be considered. Must be proficient with advanced computer systems/applications and have an indepth knowledge of Microsoft Office Suite tools.
OTHER QUALIFICATIONS: Prefer one year of supervisory experience and excellent customer service skills. Must demonstrate superior written and verbal communication skills as well as strong conflict management skills and knowledge of multiple software systems. Must be comfortable with technical office equipment i.e. computers printers dictation/transcription equipment fax machines copiers and phone systems.
Displays strong leadership and investigational/critical thinking skills as well as demonstrated ability to work collaboratively with multiple disciplines. Exhibits the ability to coordinate manage and prioritize multiple tasks and projects simultaneously for various departments and divisions. Must work independently with a high level of organization and productivity. Demonstrates a strong sense of business acumen. Must have excellent writing and communication skills and be able to express ideas clearly and logically in a variety of media. Must thrive in an intense dynamic environment by anticipating the needs of the practice to ensure clinical/practice objectives are met. Must demonstrate the highest level of customer service and display a positive attitude. Prefer experience in project management and continuous process improvement. Must be able to perform under stress when confronted with emergency critical or unusual situations. Must be capable of dealing with periodic cyclical workload pressures and levels of responsibility. Required to make independent judgments without supervision. Must be able to make generalizations evaluations or decisions based on sensory or judgmental criteria. Must have the adaptability to perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure. Requires the ability to work with people beyond giving and receiving instructions. An appreciation for and support of diversity in the workplace in all its forms; proven success working with stakeholders; project management skills; experience in a datadriven environment; organizational skills; and the ability to lead influence and motivate others are required.