MS Engineering Operations - AssociateAnalyst - Mobile App Developer - Operate
MS Engineering Operations - AssociateAnalyst - Mobile App Developer - Operate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Role Overview:
The Mobile Application Support Analyst is responsible for monitoring troubleshooting and optimizing mobile applications developed using Ionic (Hybrid/Crossplatform) and Swift (iOS). This role involves incident resolution API troubleshooting crash analysis performance tuning and security monitoring. The analyst will work in an Agile DevOpsdriven environment supporting legacy modernization stabilization enhancements and performance improvements for missioncritical Freight Rail and Logistics applications.
Required Technical Skills
Mobile Platforms: iOS (Swift) Hybrid (Ionic Capacitor Cordova)
Backend & API Support: RESTful APIs GraphQL OAuth2 JWT Firebase Authentication
Database: SQLite Firebase Realtime Database Core Data NoSQL (MongoDB)
CI/CD Tools: Jenkins Fastlane GitHub Actions GitLab CI/CD Azure DevOps
Monitoring & Debugging: Firebase Crashlytics Xcode Instruments AppDynamics Splunk ELK Stack
Security & Compliance: GDPR HIPAA SOC 2 SSL/TLS OAuth2 Biometric Authentication
Cloud Services: AWS Amplify Azure Mobile Apps Firebase Google Cloud Functions
Key Responsibilities
1 Mobile App Incident Management & Troubleshooting
Provide Level 2/3 support for mobile applications resolving crashes UI/UX issues and API failures.
Diagnose application crashes performance bottlenecks and memory leaks in Ionic and Swiftbased apps.
Monitor logs and errors using Firebase Crashlytics Sentry AppDynamics and New Relic.
Work with ITILbased Change Incident and Problem Management processes (JIRA ServiceNow BMC Remedy).
Perform Root Cause Analysis (RCA) for recurring issues and implement permanent fixes.
2 API & Backend Integration Support
Troubleshoot RESTful and GraphQL API failures ensuring smooth backend integration.
Work on API authentication mechanisms such as OAuth JWT Firebase Authentication Apple SignIn.
Debug network issues using Charles Proxy Postman and API Gateway Logs (AWS Azure API Gateway Kong Apigee).
3 Mobile Performance Monitoring & Optimization
Optimize CPU memory and battery consumption for mobile applications.
Reduce app startup time optimize rendering performance and improve caching strategies.
Work with profiling tools (Xcode Instruments Chrome DevTools Lighthouse) to analyze and optimize performance.
Debug and fix slow response times frozen screens and UI glitches.
4 Crash Analysis & Log Monitoring
Investigate application crashes using Firebase Crashlytics Xcode Debugger and Ionic Capacitor Logs.
Monitor mobile app logs using Splunk ELK Stack or Azure Monitor.
Handle failed transactions missing push notifications and data sync issues.
5 Security & Compliance Management
Ensure mobile apps comply with GDPR HIPAA SOC 2 ISO 27001 security standards.
Implement security best practices like SSL pinning secure API calls and biometric authentication (Face ID Touch ID).
Monitor user access and rolebased authentication (RBAC SAML OAuth2 Firebase Auth Azure AD).
6 CI/CD & Deployment Support
Support CI/CD pipelines for mobile apps using Fastlane Jenkins GitHub Actions GitLab CI/CD Azure DevOps.
Assist in managing App Store (iOS) and Google Play Store releases including TestFlight testing and Firebase App Distribution.
Debug and resolve failed builds rejected submissions and signing certificate issues.
7 Cloud & Push Notification Support
Troubleshoot push notification failures using APNs (Apple Push Notification Service) and Firebase Cloud Messaging (FCM).
Support cloudbased mobile services such as AWS Amplify Azure Mobile Apps Google Firebase.
Handle realtime messaging issues data synchronization problems and offline mode inconsistencies.
8 Collaboration & Documentation
Work in an Agile (Scrum/Kanban) environment to provide continuous support and improvements.
Maintain troubleshooting guides issue logs and SOPs for mobile application support.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Emotional Regulation Empathy Inclusion Intellectual Curiosity Managed Services Operational Excellence Operational Performance Management (OPM) 19 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
