Sr Claims Director

Company:

Description:

Our notsosecret sauce.

Awardwinning inclusive Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary people. More than 11000 of the industrys brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as a Sr. Claims Director at Marsh McLennan Agency (MMA).

MMA provides business insurance employee health & benefits retirement and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 200 offices across North America we combine the personalized service model of a local consultant with the global resources of the worlds leading professional services firm Marsh McLennan (NYSE: MMC).

Applicants must be within driving distance to one of the following MMA Southeast office locations and able to commute to the office a minimum of three days per week:

Atlanta Northside (Ironwood)

North Atlanta (Alpharetta)

Birmingham AL

Chattanooga TN

Jackson MS

Lexington KY

A day in the life.

As a Sr. Claims Director you will:

Claims Management:

• Ability to proactively advocate claims from initial report of claim through resolution while effectively communicating with client and internal team members on the status of the claim.
• Mitigate client claim exposures through the strategic management of claims.
• Ability to negotiate with adjusters on behalf of clients to have positive outcomes related to claims.
• Proficiently maintain agency management system data for accuracy.
• Perform other specific claims related duties as assigned.

Claims Expertise:

• Be a subject matter expert in the marketplace; actively be present in the agency and the community with a focus on sharing claims knowledge and the impact of claims to a risk management program.
• Provide claims expertise/guidance to internal and external stakeholders for all technical and procedural inquiries
• Identify appropriate policies and/or coverages on highly complex coverage issues and analyses notification against the same in order to provide solutions to clients against future risks.
• Lead highly complex claims process for clients lead detailed client claim review meetings and participates in claims strategy discussions in order to ensure progress from notification through to closure.
• Implement continuous improvement strategies / processes / tools / systems to enhance efficiency for colleagues agents policyholders and client.
• Develop thought leadership materials and drafts communication documents for clients such as correspondence letters claims calculations and reviews documents prepared by the clients in order to support highly complex claims process for clients.
• Asess application of data such as loss statistics key trends cost reduction opportunities and other data in order to support sound and defensible recommendations for action plans to manage clients total cost of risk.

Claims Trending & Analysis:

• Monitor trending within claims activity; communicate effectively with agency teams for awareness of any coverage issues or pending carrier issues.
• Remit claims related data such as loss statistics key trends cost reduction opportunities and other data in order to assist development of action plans to manage clients total cost of risk.
• Provide recommendations to the internal marketing sales and service teams regarding trending coverage issues in a way to mitigate and further engage our clients in understanding the coverage available to enhance their risk management portfolio.

Leadership

• Create an inspiring team environment that fosters growth and development
• Identify technical skills and developmental needs and provide training as needed
• Monitor team performance and provide coaching as needed
• Conduct performance reviews annually
• Oversee daytoday operations for designated direct reports
• Collaboration with the SVP Regional Claims Director on the strategic vision of the claims team

Carrier Relationships:

• Build strong carrier relationships with adjusters and other claims team members in an effort to form a partnership that supports both client needs and carrier objectives.
• Liaise with insurers and their advisors on highly complex queries and policy coverage discussions in order to support smooth review of claims for clients.
• Communicate effectively with carriers as issues arise and work toward resolving issues efficiently.
• Coordinate conduct and participate in appropriate meetings to ensure proper activities are being performed to meet goals.
• Communicate with insurance carriers to develop special handling instructions for clients.

Our future colleague.

Wed love to meet you if your professional track record includes these skills:

• Minimum 15 years previous claims experience preferred
• Minimum of 5 years management experience preferred
• Multiline carrier or brokerage claims experience required.
• Strong ability to interpret policy language provide quality management and technical oversight of highly complex claims issues.
• Demonstrated ability to play a critical leadership role in driving the implementation and change management for claims initiatives.
• Juris Doctorate or Bachelors degree or equivalent work experience in related field preferred.
• Professional designations a plus.
• Excellent written oral and interpersonal communication skills.
• Excellent analytical project management and problemsolving skills.
• An ability to influence and negotiate with all stakeholders to achieve desired outcomes.
• Maintain a positive work atmosphere by acting and communicating in a manner that instills good working relationships with customers clients colleagues and management.
• Well organized selfmotivated willingness to learn attention to detail.
• Computer proficiency with system of records webbased tools and Microsoft Office Suite.
• Established priorities and organizes time efficiently to ensure meeting or exceeding deadlines.
• A shared commitment to company values; Integrity Collaboration Passion Innovation Accountability
• Property and Casualty License or willingness to obtain within 90 days required.

We know there are excellent candidates who might not check all of these boxes. Dont be shy. If youre close wed be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. Weve built a culture that promotes colleague wellbeing through robust benefit programs and resources encourages professional and personal development and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.

Some benefits included in this role are:

• Medical dental and vision insurance
• 401K and company match program
• Companypaid life and disability
• Generous paid time off programs
• Employee assistance program (EAP)
• Volunteer paid time off (VTO)
• Career mobility
• Employee networking groups
• Tuition reimbursement and professional development opportunities
• Charitable contribution match programs
• Stock purchase opportunities

To learn more about a career at MMA check us out online: or flip through our recruiting brochure: us on social media to meet our colleagues and see what makes us tick:

• you are is who we are.

  We embrace a culture that celebrates and promotes the many backgrounds heritages and perspectives of our colleagues and clients. We are always seeking those with ethics talent and ambition who are interested in joining our clientfocused teams.

  Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.

  #MMASE