Technology Support III - Regulatory Application Support
Technology Support III - Regulatory Application Support
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Salary Not Disclosed
1 Vacancy
Job Description
As a Technology Support III team member in the Corporate and Investment BankPost Trade Regulatory Reporting team you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Analyze and troubleshoot across multiple platforms supporting production and other resolver groups
- Evaluate information engage and communicate issues to help remediate and resolve business and production problems efficiently and effectively
- Research resolve and analyze root cause of issues and associate with our distributed technologies user interfaces or client specific configurations
- Provides endtoend application or infrastructure service delivery to enable successful business operations of the firm
- Supports the daytoday maintenance of the firms systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
- Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
- Builds and maintains strong relationships with JPMC business partners and technology teams to identify process improvement opportunities
- Collaborates with JPMC business partners and technology teams to understand application functions and related downstream processing components
- Leads and ensures assigned project activities are completed within established timelines
Required qualifications capabilities and skills
- Experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Possess technical skillset in Unix / Linux technologies Shell scripting Python Oracle / SQL monitoring telemetry/ Observability tools (ITRS Geneos/ Grafana/ Datadog/ Dynatrace) and messaging frameworks (Kafka MQ)
- Demonstrated knowledge of applications or infrastructure in a largescale technology environment both on premises and public cloud
- Experience in observability and monitoring tools and techniques
- Ability to influence and lead technical conversations with various groups as directed
- Experience in Executive Presence including the ability to summarize recommend and present issues and solutions to Senior Managers as needed
- Ability to interface and work with multiple teams across regional boundaries and communication channels
- Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications capabilities and skills
- Post trade regulatory reporting experience
- Working understanding of public cloud AWS and EKS
- Automate processes and build tools to improve productivity
Employment Type
Full-Time
