Account Executive
Account Executive
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1 Vacancy
Job Description
At MTM we are not just colleagues; we are collaborators on a shared mission;communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!
What will your job look like
The Account Executive works closely with each Client at executive levels to create a partnership through expertise as a consultant an advisor an advocate and a liaison. The Account Executive proactively reviews performance metrics to promote Client satisfaction profitability and retention using technology tools processes and resources to anticipate and exceed Client needs and expectations. The Account Executive must understand their clients needs and organization objectives to effectively discuss product and service solutions.
The Account Executive supports campaign work for new products and market expansion in partnership with the Business Development team to ensure the needs of the Client are met and growth opportunities are at the forefront. The principle focus of the Account Executive is to secure a strategic partnership with the Client ensure retention and bring cross functional solutions to the table. Understanding the market dynamics being an industry expert and delivering strong consultative skills are key.
Location: This is a remote position but applicants must reside in the state of WI and preferably the Madison area.
What youll do:
Understand each health plans key initiatives market impact and partnership opportunities for NEMT and other MTM services
Provide leadership and management of direct and nondirect reports
Own track and maintain department and plan budget in order to meet established financial goal
Ensure business outcomes and contract goals are defined and met
Manage the daytoday Client relationships through comprehensive knowledge of Client protocols both Client and MTM objectives and operations
Daily interaction with Clients providing preventative consultation analysis and issue resolution responding in a timely professional manner
Responsible for timely and accurate management and of annual protocol review and submission of all protocol change requests
Understand and monitor future goals and expansion of health plans
Track trend and analyze utilization data to provide Clients with additional opportunities to improve member compliance; identify opportunities for ancillary upsells and/or consultative services
Work with the Accounting department to ensure accurate billing and timely AR collection
Review and analyze member revenue and monthly summary report for trends and errors
Promote net profitability of all assigned accounts working with internal analytics team as well as appropriate Client contacts to accomplish this
Recognize opportunities to educate Client contacts and related member populations regarding benefits and/or MTM processes when necessary
Provide regular quality reports and consultative discussions
Work with Business Development team to expand business opportunities with existing Clients (market and industry level)
Maintain a good understanding of the managed care and nonemergency transportation industry rules regulations and climate
Prepare for coordinate and conduct quarterly inservice with each Client
Ensure the right audience is at the table for quarterly or monthly meetings to discuss organizational objectives and look for opportunities to offer value enhancing products services and/or strategic solutions
Participate in ongoing training offered through MTM CMS or health plan associations to strengthen knowledge base
Understand MTMs business plan objectives and the impact of this role in growing our business
Learn and understand all aspects of the plan benefit parameters contract and growth opportunities
Disseminate educational material to clients as needed
Inform clients of new items relating to the NEMT industry and/or MTM services
Present annual plan reviews and work in consultative manner with clients
What youll need:
Experience Education & Certifications:
High School Diploma or G.E.D. equivalent
Bachelors degree in business administration health care or equivalent work experience
25 years of experience in an Account Management role within the healthcare industry required 5 years
strongly preferred
Working knowledge of financials
Must possess a valid drivers license
Skills:
Excellent communication skills
Excellent interpersonal skills and ability to work with a people at all job levels
Influencing and negotiation skills
Market awareness
Ability to gain indepth knowledge of MTM operations contracting and Quality Assurance
Ability to schedule organize and prioritize multiple tasks
Ability to analyze utilization data to provide solutions and recommendations
Knowledge of budgets cost analysis and plan financial statements
Ability to handle questions and resolve issues in a timely and constructive manner
Moderate to advanced computer skills
Ability to demonstrate a proactive attitude and initiative
Must be able to work under pressure be a selfstarter and demonstrate behavior that indicates drive and flexibility
Possess indepth knowledge of MTM transportation guidelines and vendor programs
Ability to maintain high level of confidentiality
Regular attendance is required
Whats in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $100000
Salary Max: $125000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
Required Experience:
IC
Employment Type
Full-Time
