Technical Account Director

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Opportunity

At Adobe we take pride in our innovative spirit and dedication to encouraging worldclass digital experiences. The role of Technical Account Director 5 presents an outstanding opportunity to be at the forefront of technical strategy and customer success. You will play a key role in driving the technical health and flawless of Adobes Digital Experience Solutions for our largest and most ambitious clients. This is your chance to collaborate with outstanding teams and apply your expertise to ensure our customers improve their Adobe investments.

What youll Do

• Lead Ultimate Success engagements as the technical executive point of contact throughout the Customers solution usage lifecycle. Advise and support customers technical strategy with Adobe Solutions to drive value.
• Assess strategic Customer technical risks and opportunities driving the extended Adobe team to build and deliver mitigation and get well plans.
• Drive clear communication across Customer operational areas and maintain appropriate governance with both internal and external executive teams. Ensure alignment and reporting on overall engagement status and outcomes.
• Advocate for Customer across internal Adobe teams optimizing client investments and accelerating task and issue resolution.
• Lead all aspects of the global engagement model coordinating review cycles across multiple business units and/or brands.
• Consolidate comprehensive cadence across all technical partners and influence successful delivery achievements across multisolution multidiscipline engagements.
• Collaborate handson with Adobes Customer Success Management Managed Services Engineering TechOps Product Management Support and Adobe Consulting practice to ensure customer success.
• Lead a matrixed services team developing effective working relationships with Customer partners.
• Recommend how new and existing features fit within customers environments providing standard methodologies and recommendations.
• Lead projectbased consultantled architectural and design discussions to ensure solutions are optimized.
• Mentor immediate team members as needed.

What you need to succeed

• Bachelors Degree in a related technical field or equivalent experience.
• 1015 years in a senior capacity in consultative roles customer support customer success or a related field in marketing technology.
• Strong executive presence with the ability to collaborate across multiple teams including clientside VPs CMOs and CXOs.
• Outstanding presentation skills confident in leading meetings workshops and reviews in front of varied audiences.
• Proven conflictresolution skills to successfully address customer concerns and technical issues prioritizing work against client goals.
• Outstanding customerfacing skills with the ability to represent Adobe within customer environments and drive discussions with various teams.
• Validated interpersonal and prioritization skills with the ability to work independently in a highly matrixed environment.
• Capable of resolving a broad set of issues with the Customer: technical architecture business process and partnerships.
• Critical thinking about business product and technical challenges to assist customers in realizing software investment efficiencies and innovations.
• Awareness of development methodologies technologies and understanding of marketing software and domain principles.
• Experience with Adobe Analytics Adobe Audience Manager Adobe Experience Manager Adobe Experience Platform Adobe Campaign Adobe Commerce Adobe Marketo and Adobe Target is a plus.
• Ability to travel to client locations (approximately 1520 percent).

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting) the application window will remain open until at least 04/28/2025 12:01 AM Pacific Time in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location no specific application window applies and the posting may close at any time based on hiring needs.

Our compensation reflects the cost of labor across several U.S. geographic markets and we pay differently based on those defined markets. The U.S. pay range for this positionis $134600 $243100 annually. Paywithin this range varies by work locationand may also depend on jobrelated knowledge skillsand experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe for sales roles starting salaries are expressed as total target compensation (TTC base commission) and shortterm incentives are in the form of sales commission plans. Nonsales roles starting salaries are expressed as base salary and shortterm incentives are in the form of the Annual Incentive Plan (AIP).

In addition certain roles may be eligible for longterm incentives in the form of a new hire equity award.

Adobe is proud to be anEqual Employment Opportunityand affirmative action employer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.

Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each others employees.