Specialty Pharmacy Liason
Specialty Pharmacy Liason
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Job Description
Description
Provides integrated support to patients and pharmacists by providing a
firsthand approach to total quality patient care. Collaborates closely with patients to deliver a
full continuum of medication adherence support by utilizing our various tools and applications.
Encourages patients of specialty clinics to utilize pharmacy to fully benefit from its superior
patient care services. Given that the Pharmacy Liaison will be in one of the medical center
clinics seamlessly integrating with the clinic team (doctors nurses staff etc. is critical to the
liaisons success. The Pharmacy Liaison is responsible for streamlining specialty pharmacy
services within the specialty clinic. Services include but are not limited to pharmacy benefit prior
authorization support securing financial assistance to lower medication costs to patients patient
outreach to introduce the care model and ongoing medication adherence monitoring.
Duties and Responsibilities:
Provide care to hospital patients by providing a full suite of custom medication management
services.
As a member of the clinic team work seamlessly alongside hospital clinicians to serve
patients both facetoface and over the phone
Educate prospective pharmacy patients on how hospitals serve patients and improve their
overall care.
Support outpatient specialty prescription medication needs.
Support the growth of the specialty pharmacies patient population
Ensure that patients remain on track with medication regimens outbound
therapy/medication adherence checkups; secures refill prescriptions.
Communicate effectively with the centralized Patient Service Center with respect to such
communications as: the refill report the zerofill report the monthly outstanding report
and the appointment list.
Help develop new processes to ensure smooth operations and patient care.
Identify medications requiring special storage and/or handling such as hazardous
medications and/or refrigerated medication.
Identify supplies necessary for selecting medications such sharps containers
needles/syringes alcohol swabs BandAids.
Answer resolve and triage inbound inquiries.
Perform refill reminder calls under the supervision of a pharmacist.
Resolve insurance related issues including prior authorizations (PAs) and assist patients
with various forms of financial assistance.
Ensure appropriate documentation in all required systems/tracking mechanisms.
Manage organize and update relevant data using database applications.
Apply observations and recommendations to operational issues increased productivity
quality and customerservice standards.
Identify trends resolve problems; recommend improvements; implement change.
Actively participate in process improvement initiatives.
Function as a valueadded business partner to stakeholders throughout the organization.
Protect organizations value by keeping information confidential.
Update knowledge by participating in educational opportunities; reading professional
publications; maintaining networks; participating in professional organizations.
Willing to do whatever is necessary for the betterment of the company.
Experience:
Required 2 years as a pharmacy technician and 35 years of experience as a Specialty Pharmacy
Technician preferred.
Certificates and Licenses:
Current Registration with Tennessee Board of Pharmacy
Current PTCB National Technician Certification
We are an EVerify employer.
For more information please click on the following links:
EVerify Participation Poster: EnglishSpanish
EVerify Right to Work Poster: EnglishSpanish
Employment Type
Full-Time
