Language Fluency: English (Required)

Work Shift:

Please review the following job description:

Key Responsibilities:
Utilize 6 years of progressive work experience with collaboration products and platforms including but not limited to Microsoft Teams Teams Admin Center Teams Townhall Stream Cisco Webex Cisco Webex Control Hub and video conferencing units (Cisco/Microsoft/Neat).
Install configure troubleshoot and maintain video conferencing devices (Microsoft Teams Rooms/Cisco).
Develop and produce training and operational guides for new technologies.
Ensure seamless conferencing and meeting connectivity across multiple platforms including Webex and Teams.
Plan build and manage video endpoints including Cisco Room OS video conferencing endpoints and Microsoft Teams Rooms (MTR).
Provide audio/visual production support including staging lighting run of show calling the show and handling audio and camera equipment.
Commission and install AV equipment.
Offer handson meeting connectivity and teammate support in conference rooms.
Work with A/V equipment such as Crestron Sound Control Technologies Tricaster Biamp Shure Projectors (Epson NEC) and BrightSign players.
Utilize ServiceNow for managing service requests and incidents.

Required Qualifications:

• 6 years of progressive work experience with collaboration products and platforms.

• Extensive experience with video conferencing devices and AV equipment.

• Ability to learn new technologies quickly and produce training and operational guides.

• Strong familiarity with multiple conferencing platforms and video endpoints.

• Experience in audio/visual production and AV commissioning and installation.

• Handson experience with meeting connectivity and support in conference rooms.

• Familiarity with ServiceNow.

• Strong technical skills in collaboration products and platforms.

• Excellent troubleshooting and problemsolving abilities.

• Effective communication and training skills.

• Proactive and eager to learn new technologies.

• Ability to work well in a team and support teammates.

Preferred Skills:

• Maintain a proactive positive and efficient attitude always to support all levels of teammates up to and including Executive Leaders.

• In office 100

• Local and Regional travel as required for tech support maintenance and troubleshooting

• Must have a sense of URGENCY to resolve problems/issues encountered. Followthru in a professional and timely manner is required.

• Navigates ambiguity and works well under pressure

• Punctual possess a strong sense of ownership and consistent attention to detail. Never settling for substandard work on their own initiative.

• Someone who works well as part of a team both immediate and companywide but who can happily operate selfsufficiently calling for help when needed.

• Confidence Responsibility Accountability Empathy

• Maintain a proactive positive and efficient attitude at all times.

• Ability to follow as well as create streamlined business processes.

• Strong written communication and presentation skills

• Ability to manage time accordingly including task prioritization.

• Ability to adhere to industry and Truist standards and best practices.

OTHER JOB REQUIREMENTS / WORKING CONDITIONS

Sitting
Constantly (More than 50 of the time)
Standing
Occasionally (Less than 25 of the time)
Walking
Occasionally (Less than 25 of the time)
Visual / Audio / Speaking
Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
Manual Dexterity / Keyboarding
Able to work standard office equipment including PC keyboard and mouse copy/fax machines and printers.
Availability
Able to work all hours scheduled including overtime as directed by manager/supervisor and required by business need.
Travel
Minimal and up to 10