Specialist Clerk I Spanish Speaking
Specialist Clerk I Spanish Speaking
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Job Description
Introduction
This is a reinstatement transfer or voluntary demotion opportunity for current and former regularly appointed employees of Alameda County.
Reinstatement:
Pursuant to Civil Service Rule 1744: On the request of a department head and approval of the Commission a regularly appointed employee who resigned in good standing may within three years after the effective date of his/her resignation be reinstated in a position in the class from which he/she resigned or in a position in another class for which he/she may be eligible as determined by the Commission. Appointments by reinstatement following resignation are subject to the probationary period established for the class. You must have been a classified County employee in the same job code or in a job code at the same salary maximum and left the County in good standing. In addition you must meet the minimum and special qualifications of the specific position.
Transfer:
You must be a current County classified employee in the same job code or in a job code with the same salary maximum for which you are applying. In addition you must meet the minimum and special qualifications of the specific position.
Voluntary Demotion:
You must be a current County classified employee in a job code which is at a higher salary maximum than the vacancy for which you are applying. In addition you must meet the minimum and special qualifications of the specific position.
DESCRIPTION
ALAMEDA COUNTY HEALTH
Alameda County Health is the local government agency that promotes and protects the health and wellbeing of all who live work learn and play in Alameda County. We coordinate services and cultivate partnerships with community organizations and providers to help ensure access organize and deliver health care and services to people with MediCal and without insurance support resilient communities and improve health for all. We focus on health equity by developing programs and systemic solutions that reduce disparities for the people and communities we serve.The Behavioral Health Department provides mental health and substance use services for people with MediCal and without insurance and supports people along their path to wellness recovery and resilience.
The Environmental Health Department works to keep our air water and food safe; it regulates protects and promotes the health of everyone in Alameda County by enforcing environmental health codes to reduce exposure to toxins and diseases.
The Public Health Department focuses on community and populationlevel health preventing and addressing root causes of health inequity across a range of communicable and chronic diseases.
Alameda County Health also provides services through Housing and Homelessness Services Emergency Medical Services Agency HealthPAC and Healthy Schools and Communities.
THE POSITION
Under general supervision to do difficult clerical work requiring the exercise of considerable initiative and judgment within the framework of County or department policies and procedures; and to do related work as required.DISTINGUISHING FEATURES
This is a specialized clerical class. Incumbents of positions in this class perform duties requiring the exercise of initiative and judgment significantly beyond that of the journeylevel class of Clerk II. The majority of the duties assigned must fall into one of the following four categories:
1. Positions responsible for regularly eliciting information from or giving information to people in various stressful situations. The stressful situations mainly occur in direct (facetoface) personal contact. Positions also fall into this category when because of the situation and the type of clientele the actual threat of bodily harm exists on a regularly recurring basis. Often the Specialist Clerk I is the publics initial contact with the County system. Such positions may be found in the Health Care Services Agency Probation Department Public Defenders Office Social Services Agency and the Sheriffs Office.
2. Positions responsible for independently resolving problems for which there is no immediate policy or clear precedent. Such positions may function in an isolated location or field office or function as Office Coordinators for units with no ongoing onsite clerical supervision.
3. Positions which require a specialized knowledge (as opposed to a general or a working knowledge) of broad and complex procedures systems rules codes and policies in order to perform their assigned duties. Such positions normally require a minimum of six months to one year of training in order to make independent decisions and determinations based on this specialized department and program knowledge.
4. Positions which require as a major portion of the job independent liaison activities (typically oral) with other agencies or other County Departments as a representative of the County. Incumbents of such positions regularly initiate action and have the authority to deviate from usual methods when independently performing duties. Often in these situations supervision is not immediately available.
MINIMUM QUALIFICATIONS
The equivalent of one year of experience in the class of Clerk II or in an equivalent or higher level clerical class in the Alameda County classified service. (Nonclassified includes District Attorneys Office Hospital Authority and the Consolidated Courts.
Or II
The equivalent of two years of fulltime clerical experience.
License: Some positions may require a valid California Drivers license.
NOTE: The Civil Service Commission may modify the Minimum Qualifications in the announcement of an examination.
Designation: Spanishspeaking is required.
KNOWLEDGE AND SKILLS
Knowledge of:
Modern office practices and procedures including business correspondence filing and standard office equipment operations.
Specialized program knowledge of work requiring the application of a variety of rules procedures codes calculations and systems is required in some positions.
Techniques and practices for dealing with individuals from various socioeconomic and ethnic groups in person via telephone and through correspondence (may include contacts with irate and hostile individuals).
Ability to:
Analyze and problem solve.
Communicate orally and in writing.
Make decisions and take initiative.
Demonstrate interpersonal sensitivity.
Adapt to challenging situations.
Plan organize and coordinate work.
Work independently.
SELECTIVE CERTIFICATION CRITERIA:
1. For positions requiring the ability to type at a speed of not less than 40 net words per minute from clear copy. Typing must occupy more than 10 percent of working time. Typing may be on a typewriter or a personal computer.
2. For positions requiring the ability to type at a speed of not less than 40 net words per minute from clear copy and to take shorthand at a speed of not less than 80 words per minute and transcribe it accurately. Taking and transcribing shorthand must occupy more than 10 percent of working time.
3. For positions requiring the ability to type at a speed of not less than 40 net words per minute from clear copy and to transcribe dictation from dictating equipment. Transcription must occupy more than 10 percent of working time. (Candidates indicating a willingness to use dictating equipment will be certified to those positions where using the equipment is required without having to take a performance test.
ALTERNATE RANGE CRITERIA:
1. For positions requiring incumbents to take and transcribe dictation via shorthand or dictating machine recording; these duties must occupy more than 10 percent of working time.
DEFINITIONS USED IN CRITERIA #3 OF DISTINGUISHING FEATURES:
Specialized Knowledge:
Indicates that a minimum of six months to one year of specialized education or equivalent onthejob training is necessary to acquire this specialized knowledge.
General Knowledge:
Indicates that information concerning a few of the more easily understood aspects from a variety of sources or complete understanding of all aspects from one source is required in order to perform the duties.
Working Knowledge:
Indicates an understanding of the usual finer points of general knowledge and an understanding of the details from a variety of sources is required in order to perform the duties.
Clerical work:
Work involving internal and external communications recording and retrieval of data and/or information and other paper work required in an office. No specialized education or training is required.
BENEFITS
Alameda County offers a comprehensive and competitive benefits package that affords wideranging health care options to meet the different needs of a diverse workforce and their families. We also sponsor many different employee discount fitness and health screening programs focused on overall well being. These benefits include but are not limited to*:
For your Health & WellBeing
- Medical HMO & PPO Plans
- Dental HMO & PPO Plans
- Vision or Vision Reimbursement
- Share the Savings
- Basic Life Insurance
- Supplemental Life Insurance (with optional dependent coverage for eligible employees)
- County Allowance Credit
- Flexible Spending Accounts Health FSA Dependent Care and Adoption Assistance
- ShortTerm Disability Insurance
- LongTerm Disability Insurance
- Voluntary Benefits Accident Insurance Critical Illness Hospital Indemnity and Legal Services
- Employee Assistance Program
For your Financial Future
- Retirement Plan (Defined Benefit Pension Plan)
- Deferred Compensation Plan 457 Plan or Roth Plan)
For your Work/Life Balance
- 12 paid holidays
- Floating Holidays
- Vacation and sick leave accrual
- Vacation purchase program
- Catastrophic Sick Leave
- Group Auto/Home Insurance
- Pet Insurance
- Commuter Benefits Program
- Guaranteed Ride Home
- Employee Wellness Program (e.g. At Work Fitness Incentive Based Programs Gym Membership Discounts)
- Employee Discount Program (e.g. theme parks cell phone etc.
- Child Care Resources
- 1st United Services Credit Union
*Eligibility is determined by Alameda County and offerings may vary by collective bargaining agreement. This provides a brief summary of the benefits offered and can be subject to change.
Conclusion
Please submit a PDF of your updated Alameda Countyapplication to Calina Kungat . Please be in contact if you have any questions.
You are encouraged to apply immediately as this posting is open until filled and may close at anytime.
Alameda County is an Equal Opportunity Employer
Required Experience:
Unclear Seniority
Employment Type
Full-Time
