Supply Operations Manager

Galderma is the emerging pureplay dermatology category leader present in approximately 90 countries. We deliver an innovative sciencebased portfolio of premium flagship brands and services that span the full spectrum of the fastgrowing dermatology market through Injectable Aesthetics Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981 we have dedicated our focus and passion to the human bodys largest organ the skin meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we are in shapes our lives we are advancing dermatology for every skin story.

We look for people who focus on getting results embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all they must be passionate about doing something meaningful for consumers patients and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company we embrace diversity and respect the dignity privacy and personal rights of every employee.

At Galderma we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled direct impact.

Job Title: Supply Operations Manager

Location: Mumbai India

Job Description

The Supply Operations Manager is fully responsible for managing the relationship and performance of the assigned portfolio of suppliers in a way that ensures agreed delivery performance levels by driving detailed planning within the firm period order scheduling and production management overseeing supply operations activities and serving as first point for escalation for assigned suppliers. This role involves developing and managing relationships with External Suppliers and internal and external customers for all supplyrelated matters such as demand/supply planning analysis order management and logistics oversight to guarantee agreed customer service levels including stock management for freeofcharge components and management of virtual depots in the Galderma ERP system.

Key Responsibilities

Support the Supplier Relationship Director in developing maintaining and constantly improving the overall operational relationship and performance of assigned portfolio of external suppliers

Report and calculate PSP KPIs on a monthly basis

Support assigned suppliers by serving as first point of contact within Galderma for all aspects of the business relationship and dispatching / supporting issue resolution as necessary

Manage ERP order flows and ensure compliance of virtual depot stock levels at all times

Lead daily /weekly meetings with external partners to work on the master production plan (MPP) in the firm period based on the supply plan made by the ESO Supply Chain Manager.

Lead any adhoc meetings with internal and external parties as necessary in support of urgent operation issues resolution

Responsible for Tier# 2 escalation of all supply operations related issues and accountable for actions assigned

Lead weekly/biweekly meetings with market regions to provide operational updates on all planned production activities within the firm period and address any other operational concerns markets may have

Work in cooperation with the ESO Supply Chain Manager in establishing and overseeing an optimal medium to longterm supply plan 324 months) to balance customer service levels production capabilities at External Suppliers inventory levels (focusing on outofstocks) and operational costs.

Monitor prevent and support mitigation of outofstock situations at markets by liaising with all parties involved as needed

Provide shortterm visibility to the market supply chain and support markets in assessment of feasibility and implementation of operational changes in the firm period if and as necessary.

Ensure timely order fulfillment including organizing and managing the physical shipment of goods in collaboration with the ESO Logistics Coordinator and freight forwarders.

Accountable for the creation and management of the shippable units plan and NEXUS or other system related activities in cooperation with the ESO Logistics Coordinator and the 3rd Party BackOffice Service Provider

Follow up on orders and shipments and communicate status to key stakeholders (supply chain quality MS&T distribution region GBU)

Resolve issues related to order management and supply chain operations at external supply partners.

Resolve logistics issues as necessary when escalated by the ESO Logistics Coordinator

Support investigations of quality deviations as necessary and as requested by the ESO Quality Manager (logistics issues mainly)

Contribute and participate in the S&OP for strategic suppliers within assigned portfolio and S&OP for tactical suppliers at the defined frequency.

Contribute and participate in business reviews with assigned External Suppliers

Support the ESO Product Lifecycle Manager with activities related to new product introductions (NPI) product changes geoexpansion and artwork management.

Actively participate in crossfunctional teams to ensure planning milestones are completed on time and achieve a balance between base business and project requirements to meet customer service and inventory targets.

Support MS&T project managers during first commercial batch production and work in cooperation with all parties involved in projects to secure successful commercialization of new products/ launches

Drive strategic continuous process improvement initiatives on order management internal and external supplier/customer communication and shipments.

Identify opportunities for process enhancements and lead projects to improve supply chain efficiency reduce costs and enhance service levels.

Skills & Qualifications

Bachelors degree in Business Administration Supply Chain Management or a related field.

Proven experience in supply chain management logistics or a similar role. Experience in managing relationships with external suppliers and handling order management is essential.

APICS Process Excellence PMP Lean and Six Sigma certifications are preferred

Understanding of supply chain management principles laws regulations and industry best practices.

Organization ability to manage multiple tasks

Strong interpersonal communication skills to influence and interact with suppliers and internal stakeholders

Problemsolving abilities

Attention to detail: ensure accuracy in reporting and daily tasks

Analytical skills

Internal: collaborates with supply chain finance procurement rest of ESO team and regions to align supply chain activities with company goals

External: interacts with external suppliers (CMOs and freight providers) to manage the supply chain effectively

What we offer in return

At Galderma you have the opportunity to gain new and challenging work experience and create an unparalleled direct impact. We offer careers in innovation and accountability empowered by diverse collaborative colleagues across functions and geographies who share their passion to advance dermatology for every skin story.

Our people make a difference

At Galderma youll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism collaboration and a friendly supportive ethos is the perfect environment for people to thrive and excel in what they do.