Operations Manager
Operations Manager
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Job Description
At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions enabling the communities we support to grow and succeed in the right ways all more confidently and more oftenthats what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide evergrowing range of opportunities to discover what makes you thrive. Try new things learn new skills and discover what you excel atall from Day One.
Job Description
We are looking for a strategic Operations Manager to spearhead our Quality Control (QC) teams and lead the endtoend transformation of backoffice processes. This role is critical in ensuring operational excellence reducing inefficiencies and fostering a culture of innovation. You will act as the linchpin between groundlevel operations and senior leadership driving initiatives that enhance productivity accuracy and efficiencies
Key Responsibilities
1. Quality Control & Process Oversight
Lead and mentor QC teams setting clear quality benchmarks and performance metrics.
Conduct regular audits to ensure compliance with internal standards and regulatory requirements.
Implement rootcause analysis frameworks to address errors or delays.
2. BackOffice Transformation
Working tightly with OPS Transformation managers on departmental efficiencies roadmaps .
Mapping existing processes (ASIS) and redesign workflows (TOBE) to eliminate redundancies.
Serve as the primary point of contact for **stakeholders** to gather requirements and communicate updates around projects/changes.
Drive adoption of new tools/processes through training and feedback loops.
4. Performance & Analytics
Track and report on KPIs (e.g. error rates turnaround time) with actionable insights.
Present findings to leadership with data visualizations (Power BI Tableau) and improvement plans.
Requirements:
2 years of experience in operations leadership with a focus on QC process optimization or backoffice transformation.
Exceptional problemsolving.
Strong stakeholder managementable to influence without authority.
LanguageFluent English (C1 level) for international collaboration and documentation.
If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.
Benefits:
We offer an exciting fastpaced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Required Experience:
Manager
Employment Type
Full-Time
