Administrative Technician Senior
Administrative Technician Senior
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Job Description
Are you RichmondR.E.A.D.YRespect.Equity.Accountability.DiversityYOU!!!
This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent fostering growth opportunities and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice we are thrilled about the below employee benefit enhancements:- Virginia Retirement System (VRS)
- Language Incentive
- Referral Bonus
- Tuition Assistance Program
Description
The City of Richmond Police Department is seeking qualified candidates for the position ofAdministrative Technician Senior to work within the Data Quality unit.
The selected candidate will provide internal and external customer service handling telephone inquiries and serving the public at the service window in the lobby at Police Headquarters when needed. This role requires a candidate with strong customer service skills attention to detail to handle sensitive information responsibly and interact with the public in a tactful professional manner. The candidate should have the ability to interpret report narratives as it relates to Incident Base Reporting and error correction.Duties include but are not limited to
- Provide customer service directly to specific clients assigned
- Assist customers with researching inquiries on incident and accident reports
- Creating invoices
- Collect fees via cash or check
- VCIN Certification
- Process criminal history
- Collect coordinate and organize all incoming and outgoing mail
- Issue highquality copy and printed documents
- Prepare daily reports
- Provide internal and external communications with departments and other agencies
- Assist with fingerprinting applicant customers
- Prepare SP236 Sex Offender Registry form and mail
- Perform other related duties as assigned
- Knowledge of Group A and B Offense
Successful completion of an interview thorough background investigation which may include a polygraph exam and drug/alcohol screening is required. Please note that the Police Department background process may take up to 45 60 days. An applicant disqualified from the Police background process may reapply a year after disqualification.Qualifications Special Certifications and Licenses
MINIMUM TRAINING AND EXPERIENCE:
- High School Diploma or GED
- Three years of related clerical or office support experience.
- An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
LICENSING CERTIFICATIONS and/or OTHER SPECIAL REQUIREMENTS:
- Knowledge of Level I VSP UCR IBR (Uniform Crime Reporting IncidentBased Reporting)
- Knowledge of NIBRS/CJIS (National IncidentBased Reporting System/Criminal Justice Information Services
KNOWLEDGE SKILLS AND ABILITIES:
TYPICAL KNOWLEDGE SKILLS AND ABILITIES: These are a representative sample; position assignments may vary.Knowledge (some combination of the following):
- English language and grammar
- Experience with standard office equipment such as office machines multiline phone computers copier fax scanning machine etc.
- Experience with software such as Microsoft Word Excel and Outlook
- Basic arithmetic calculations and mathematics
- Administrative and clerical procedures such as word processing managing files and records and designing forms and business principles
Skills (some combination of the following):
- Entering data accurately
- Maintaining confidentiality
- Utilizing critical thinking and analytical skills to solve problems
- Demonstrating excellent customer service
Abilities (some combination of the following):
- Follow established procedures
- Pay attention to detail
- Work efficiently and independently in a fastpaced environment
- Work and support a team/staff
- Use sound judgment and make important decisions
- Prioritize multiple responsibilities
- Summarize notes and requests in a concise manner
- Compose written professional correspondence
Equal Employment Opportunity Statement
The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process please contact Jessica McKenzie Human Resources Manager by email at .
This policy applies to all terms and conditions of employment including recruitment hiring placement promotion termination layoff transfer leaves of absence compensation and training.
The City of Richmond Values Veterans.We are an official V3 Certified Company.
The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.
Required Experience:
IC
Employment Type
Full-Time
