Head of HR Services

#internal

Please note this vacancy is only available to Birmingham City Council employees.

Head of HR Services

Permanent

Grade

Consultation grade subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

Overview

We are at the heart of Birmingham City Councils most essential asset its People.

Playing a vital role in shaping the future of the city and ensuring that key services reach those who need them most. With a focus on aligning workforce needs with organisational goals our team supports engages and motivates the workforce to deliver exceptional services to Birminghams citizens.

Whether its managing accurate payroll ensuring safe recruitment fostering positive employee relations or driving inclusive policies every decision we make has a direct impact on both employees and the community.

Were committed to creating an inclusive workplace where everyone can thrive guided by our core principles of being helpful openminded and delivering positive outcomes.

By working collaboratively across service areas we provide expert guidance and support to colleagues empowering them to focus on delivering vital frontline services. If youre passionate about making a difference this role gives you the opportunity to contribute to a forwardthinking diverse and vibrant city creating lasting impact for both our employees and citizens.

Role Overview

This is a key leadership role with strategic responsibility for managing and delivering the Councils HR Payroll and Pensions services. As Head of Service you will drive a culture of high performance continuous improvement and exceptional customer service ensuring employees and managers have a consistently positive experience throughout their journey with the Council.

Youll lead and inspire highperforming teams shape and streamline services and use datadriven insights to influence decisionmaking at the highest levels. Acting as a trusted advisor to senior leaders you will play a vital role in shaping and delivering strategies that support the Councils vision and operational goals.

This role is central to modernising and transforming services ensuring compliance costeffectiveness and innovation are embedded in everyday practice. Youll work closely with senior stakeholders and external partners to deliver solutions that are both strategic and peoplefocused positioning the Council as an exemplar in public service delivery.

Key Responsibilities

Lead the delivery of HR Payroll and Pensions services ensuring a customerfocused efficient and compliant service aligned with KPIs and SLAs.

Inspire and manage highperforming teams fostering a culture of excellence continuous improvement and professional development.

Act as a strategic advisor to senior leaders using data and policy to influence decisionmaking and drive service transformation.

Oversee service performance and delivery identifying opportunities to streamline processes improve user experience and manage risk.

Collaborate with key partners including Finance Trade Unions and external stakeholders to support wider organisational goals and ensure effective budget control

About You

Youll be a credible and strategic HR leader with a proven track record of delivering results in large complex organisations. You bring strong leadership capability with experience of directing highperforming multifunctional teams in fastpaced environments.

Youre confident working at a senior level partnering with stakeholders to drive transformational change manage competing priorities and deliver a bestinclass service. With excellent communication and influencing skills youre politically astute commercially aware and able to navigate sensitive and complex issues with confidence and clarity.

Youll have experience managing budgets leading strategic planning and embedding a culture of continuous improvement. Above all youre committed to delivering inclusive customerfocused services that reflect the highest standards of equality diversity and professionalism

Please upload an uptodate CV and Personal Statement via the attachments part of your application. The Personal Statement should outline how you meet the essential criteria for the role through your personal qualities skills and experience and include your motivation for applying to the we cannot consider any applications without a CV and Personal Statement attached

We encourage applications from people of all backgrounds and aim to have a workforce that represents the communities we serve. Our data tells us that for this level of role ethnic minorities are underrepresented and therefore we will use positive action to support us to achieve diverse shortlists. This may mean that recruitment times are a little longer but we think this is worth it to achieve our aim.

Birmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.

For any informal enquires please contact:

We welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.

Job Description and PersonSpecification: RMHead of HR ServicesJob Description