Document Centre Specialist
Document Centre Specialist
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Job Description
We are looking for a Document Centre Specialist to join our Document Centre team. This is a fully remote role with opportunities to develop your professional experience.
About us
CMS is a Future Facing firm with more than 80 offices in over 45 countries and 5800 lawyers worldwide. We combine deep local market understanding with a global perspective. We are passionate about building strong relationships with our clients our people and the communities we work in.
We take a bold dynamic and agile approach to ensure our clients are able to face the future with confidence. We are driven by emerging technologies such as generative AI and readily embrace the possibilities it opens up for developing new and better ways of working. Our aim is to inspire impact and support our clients and our people helping them to maximize their potential and thrive.
About the role
Responsible for accurate and timely document preparation according to established templates brand guidelines and production best practices.
To serve as a key client interface for CMSs Document Centre services.
Keen to be flexible and in possession of excellent MS Office skills.
Consistently deliver high quality services on time with a focus on responsiveness client satisfaction effective client communication and client service orientation.
At least 3 years experience working within the document production field.
Excellent communicator and be able to build effective client relationships based on trust flexibility and a professional approach and be able to deal confidently with clients.
Develop and maintain relationships with team and key stakeholders.
Ongoing personal development both soft and hard skill plan for development where needed.
Cover for workflow. Consistently deliver high quality services on time with a focus on responsiveness client satisfaction effective client communication and client service orientation.
Liaise effectively with Document Centre Managers as required.
Reports to: Shift Team Lead
Hours of work: 09:00 17:00
Location: Homeworker
About you
We will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. Our opportunities are open to all suitably qualified applicants so to be considered for this role you must meet the following skills and experience:
Excellent MS Office skills including Word PowerPoint and Excel.
Must have the ability to multitask and oversee multiple projects at any given time as well as perform accurately under time pressures and constraints.
Must show initiative and good judgment and be able to work independently.
Must have the ability to concentrate in an environment of multiple demands and distractions.
Maintains exemplary attention to detail and a personal commitment to consistently producing high quality work.
Must be able to maintain confidential information and work in a fastpaced dynamic and creative environment.
Must engender a culture of professionalism superior customer service and accountability within the team.
Able to work effectively with colleagues of all levels in an organisation.
Seeks and responds positively to all forms of feedback (client/line manager/appraisal); learning from experience.
Strongly selfmotivated; always adopts a can do approach; takes pride in work and the larger organisation.
Demonstrates high level of personal and professional integrity.
Develop an indepth knowledge firms branding guidelines.
Motivation to continually improve core softwareskills to meet and accommodate the clients changing requirements.
Excellent accuracy and close attention to detail and adhering to the companies best practice.
Approachable work well as a team and share best practice. The ability to work closely with clients of all levels accept criticism still smile and have a matteroffact approach.
Flexible and adaptable happy to change shifts/work overtime as required and willing to take on new challenges as they arise.
Positive with a can do attitude willing to problems solve where needed.
Dependable and willing to go the extra mile where needed.
Selfmotivated to ensure skills and technology familiarity and kept up to date.
At least 3 years previous document production experience in a professional service environment.
Prior experience in a legal production environment with workflow management is an advantage.
Excellent working knowledge of document production practices and technologies.
Advanced technical knowledge.
Whats in it for you
We want to reward you today and help you plan for tomorrow. We appreciate that everyone is different therefore we have designed a benefits system that offers choice and flexibility based on individual needs and lifestyles. To name a few these include:
Competitive basic salary (reviewed annually)
Flexible hybrid working policy
Generous bonus scheme
Up to 25 days holiday (rising to 28 days with service)
Holiday exchange scheme
Private medical insurance
Enhanced parental leave
Reasonable adjustments and accommodation for disabled talent in accordance with the Equality Act 2010.
If you would like to read more information regarding our range of benefits please visit our Rewards & Benefits page on our website.
Equal opportunities
At CMS we place diversity and inclusion at the centre of our culture and the heart of our organisation. As a firm we recognise celebrate and embrace the diverse talent our society has to offer because we know that to solve big problems we need the best and brightest minds available to us. In support of this goal we commit to actively breaking down barriers which stand in the way of those from diverse backgrounds and play our part in levelling the playing field.
As a Future Facing Firm we strongly believe that a career in law should be open to people from all walks of life because not only does diversity of thought and experience make our firm a stronger and more sustainable business but it also makes it a more rewarding place to work.
When recruiting we prioritise attracting talented people and we actively promote a flexible working environment which enables all our team members to thrive. If you see a role you are interested in but dont feel you meet 100 of the criteria we encourage you to still consider making an application. We also welcome applications from those who may be looking to return to the workforce after a career break.
We are proud to say our leadership in creating an inclusive working culture has been celebrated and recognised externally including being listed for a number of years in the Times Top 50 Employers for Women and the Social Mobility Index.
We are a Level 2 Disability Confident Employer and we actively encourage applications from people with disabilities whether visible or invisible. We are committed to promoting equality of opportunity throughout our recruitment process and in every element of the employee life cycle. If you require assistance or if you would like to discuss any accessibility requirements or adjustments as part of the recruitment process please contact Becky Lowe at who will be happy to support you.
Ready to apply Here are the next steps.
We look forward to receiving your application online via theCMS careers site. Please contact our Talent Acquisition team if you have any questions.
Please note that we have a preferred agency panel in place. Only applications submitted via the portal at the point of instruction will be accepted.
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Required Experience:
Unclear Seniority
Employment Type
Full Time
