Client-CRMCSMCAM-4-8 Years Work Location-Chennai
Client-CRMCSMCAM-4-8 Years Work Location-Chennai
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Job Description
Position Description:
Position Description
Position: Customer Relationship Manager/Customer Success manager/Customer Account Manager 48 Years)
Experience: 48 years
Location: Chennai
Position ID: J
Employment Type: Permanent
Your future duties and responsibilities:
The Client Lead is responsible for hosting regularly scheduled Service Review meetings to provide updates on status progress and resolution timelines for all open issues whether related to applications or operations for USbased clients.
The Client Lead must ensure that client issues are properly prioritized and escalated according to their business needs acting as the liaison between the client and CGI teams. It is essential to prevent servicerelated escalations or complaints from the client.
Additionally the Client Lead will take on the role of Escalation Manager on a rotating basis to assist with critical or urgent issues providing phone support as needed.
They must be able to manage multiple clients prioritizing tasks based on urgency and impact and should be flexible in supporting clients across different US time zones.
Required qualifications to be successful in this role:
Must to Have Skills
Experience in customer support or a similar clientfacing role.
Familiarity with at least one ERP system (e.g. SAP Oracle NetSuite Microsoft Dynamics).
Proficiency in using ERP software and understanding of its core modules (finance HR inventory procurement etc..
Handson experience in troubleshooting and resolving ERPrelated issues.
Strong problemsolving and troubleshooting abilities.
Ability to understand and explain technical concepts to nontechnical users.
Good to have Skills
Database knowledge (e.g. SQL) for issue diagnosis.
Familiarity with cloudbased ERP platforms is increasingly important.
Skills:
- Client Management
- Business Analysis
- Data Analysis
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Employment Type
Full-Time
